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- Tasks: Provide hands-on IT support and deliver exciting onsite projects across multiple UK sites.
- Company: Join a dynamic team focused on innovative technology solutions.
- Benefits: Enjoy a permanent full-time role with competitive pay and growth opportunities.
- Other info: Build relationships with stakeholders while enjoying a flexible work environment.
- Why this job: Make a real impact by ensuring technology services are reliable and secure.
- Qualifications: Experience in field-based IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Regional Field Engineer to provide proactive and reactive onsite IT support across multiple UK sites. This role combines hands-on technical support with project delivery, ensuring technology services remain reliable, secure, and fit for purpose across the region.
About the job:
- Carry out planned site visits to assess technology performance and implement improvements.
- Provide 2nd line onsite support for incidents and service requests.
- Deliver onsite IT projects including device refreshes, office moves, and technology upgrades.
- Troubleshoot and resolve complex technical issues through to completion.
- Support Microsoft 365, Windows, macOS, endpoint devices, and workplace technology.
- Act as a regional escalation point for 1st line support teams.
- Maintain accurate asset records, documentation, and technical knowledge.
- Build strong relationships with site stakeholders and third-party suppliers.
Skills, Knowledge and Expertise:
- Strong experience in a field-based or 2nd line IT support role.
- Strong troubleshooting skills within multi-site environments.
- Experience supporting Microsoft 365, endpoint devices, and identity/access management.
- Experience delivering onsite IT projects and technical change activities.
- Ability to work independently and manage travel across a region.
- Excellent communication and customer service skills.
Regional Field Engineer in Leeds employer: OCU Group
Contact Detail:
OCU Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Field Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of past projects or challenges you've tackled to showcase your hands-on experience.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know what opportunities might be available!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Regional Field Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field-based IT support and project delivery. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess and any relevant tech projects you've tackled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Regional Field Engineer role. Share specific examples of how you've provided onsite support and improved technology performance in previous roles.
Show Off Your Communication Skills: Since this role involves building relationships with stakeholders, make sure your application reflects your excellent communication skills. Whether it's in your CV or cover letter, let us know how you’ve successfully collaborated with teams or clients in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at OCU Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows, and macOS. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Showcase Your Project Experience
Prepare to talk about any onsite IT projects you've delivered, like device refreshes or office moves. Highlight your role in these projects and the impact they had on the organisation.
✨Demonstrate Strong Communication Skills
Since this role involves building relationships with stakeholders and suppliers, practice explaining complex technical issues in simple terms. This will show your ability to communicate effectively with non-technical staff.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world situations, like handling a major incident or managing multiple site visits. Think through your approach to these scenarios and be prepared to explain your thought process.