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For Companies At a Glance
- Tasks: Provide hands-on technical support and resolve complex IT issues across multiple locations.
- Company: Join a growing tech team dedicated to reliable IT support services.
- Benefits: Permanent full-time role with competitive salary and opportunities for growth.
- Other info: Work closely with diverse teams and enhance your technical expertise.
- Why this job: Perfect for problem-solvers who thrive in fast-paced environments and enjoy autonomy.
- Qualifications: Experience in 2nd line IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Onsite Service Desk Engineer to provide hands‑on technical support across multiple locations within the region. This role is ideal for someone who enjoys problem‑solving, working autonomously, and delivering high‑quality onsite support in a fast‑paced environment.
About the job
- Provide 2nd line onsite technical support for incidents and service requests
- Diagnose and resolve complex hardware, software, and connectivity issues
- Support Microsoft 365, Windows, macOS, endpoint devices, and workplace technology
- Attend regional sites to carry out fault resolution, equipment replacement, and setups
- Act as a technical escalation point for 1st line support teams
- Support major incidents and contribute to problem management activities
- Maintain accurate technical documentation and asset records
- Work closely with Service Desk teams, Engineering, and third‑party suppliers
Skills, Knowledge and Expertise
- Strong experience in a 2nd line or advanced IT support role
- Strong troubleshooting skills within enterprise or multi‑site environments
- Experience supporting Microsoft 365, endpoint devices, printers, and meeting room technology
- Knowledge of identity and access management including MFA and permissions
- Ability to manage workload independently in a field‑based role
- Excellent communication and customer service skills
This is a fantastic opportunity to join a growing technology team focused on delivering reliable and responsive IT support services.
On-site Engineer in Leeds employer: OCU Group
Contact Detail:
OCU Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-site Engineer in Leeds
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Leeds. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes and technical projects. This can really set you apart from other candidates when you're chatting with hiring managers.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or call can show your enthusiasm and keep you on their radar. It’s all about making that personal connection!
✨Tip Number 4
Prepare for the interview like it’s a tech challenge! Brush up on common technical questions and scenarios related to 2nd line support. Practising your responses will help you feel more confident and ready to impress.
We think you need these skills to ace On-site Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about providing onsite support and how you’ve tackled complex issues in the past. Keep it engaging and relevant to the role.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in fast-paced environments. We love seeing candidates who can think on their feet and deliver high-quality support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing tech team!
How to prepare for a job interview at OCU Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows, and macOS. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've diagnosed and resolved. Think about times when you had to work autonomously and how you approached those challenges. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Communicate Clearly and Confidently
Since excellent communication is key, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so being clear and patient is crucial.
✨Familiarise Yourself with Their Environment
Research the company’s tech stack and any recent projects or initiatives. Showing that you understand their specific needs and challenges will set you apart and show your genuine interest in the role.