At a Glance
- Tasks: Be the first point of contact for customers, resolving issues and ensuring satisfaction.
- Company: Join a reputable company that values safety, integrity, and teamwork.
- Benefits: Flexible working hours, professional growth opportunities, and a comprehensive benefits package.
- Other info: Night shift role with a supportive team culture and room for career advancement.
- Why this job: Perfect for problem-solvers who thrive in fast-paced environments and love helping others.
- Qualifications: Experience in customer service, excellent communication skills, and ability to multitask.
The predicted salary is between 25000 - 28000 £ per year.
Department: Group Services
Employment Type: Permanent - Full Time
Location: Leeds - Seacroft
Reporting To: Rabinder Dablar
Description
The Opportunity
We are looking for a confident and customer-focused individual to join our growing team in a fast-paced Customer Service role. Acting as the first point of contact for customers, you will play a key part in delivering an exceptional customer experience by handling enquiries, resolving issues, and building positive relationships. This is an exciting opportunity for someone who thrives in a busy environment, enjoys problem-solving, and is passionate about putting customer satisfaction at the heart of everything they do.
What You'll Do
- Customer Interaction: Answer inbound calls/emails and respond to customer inquiries in a professional and courteous manner. Make outbound calls to customers as required for follow-ups or service updates.
- Issue Resolution: Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods and tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Data Management: Record details of customer interactions, comments, and complaints. Process orders, forms, applications, and requests.
- Team Collaboration: Work closely with team members and other departments to resolve complex issues. Participate in team meetings and training sessions to improve skills and knowledge.
- Performance Targets: Meet personal/team qualitative and quantitative targets. Strive for continuous improvement and take responsibility for achieving performance targets.
Working hours: 23:00pm - 07:00am
What You'll Bring
- Previous experience in a call centre or customer service role.
- Excellent communication skills, both verbal and written.
- Strong active listening skills and ability to empathise with customers.
- Ability to multi-task, prioritise, and manage time effectively.
- Proficiency in computer applications, including MS Office and CRM software.
- Ability to work under pressure and handle challenging situations calmly and effectively.
What We Offer
OCU offers a flexible and supportive working environment, empowering employees with autonomy, opportunities for professional growth, and a comprehensive benefits package designed to support both career development and wellbeing. You will be joining a reputable business that is defined by values: We care about safety, We make a Positive impact, We lead with Integrity, We deliver to grow, We are One Company United!
NOC Response Coordinator - Night shift in Leeds employer: OCU Group
At OCU, we pride ourselves on being an excellent employer, offering a flexible and supportive working environment that empowers our employees to thrive. As a NOC Response Coordinator in Leeds, you will benefit from a comprehensive benefits package, opportunities for professional growth, and a strong team culture that values integrity and collaboration. Join us to make a positive impact while enjoying a rewarding career focused on customer satisfaction and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land NOC Response Coordinator - Night shift in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OCU Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OCU Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace NOC Response Coordinator - Night shift in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OCU Group:Your cover letter is your chance to shine! Tell us why you want to work at OCU Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OCU Group!
How to prepare for a job interview at OCU Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
