At a Glance
- Tasks: Be the go-to person for customers, solving their issues and ensuring a great experience.
- Company: Join a leading wastewater company focused on customer satisfaction and community engagement.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for personal growth.
- Other info: Dynamic role with a chance to innovate and improve customer service processes.
- Why this job: Make a real difference in people's lives while building strong relationships in your community.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Serve as the primary point of contact for customers within the wastewater division, managing enquiries, resolving concerns, and ensuring a positive experience throughout their journey. This is a hybrid role combining field-based and office-based work, requiring strong communication skills, empathy, and the ability to build lasting customer relationships while effectively representing the company’s interests.
Customer Interaction and Support
- Act as the main point of contact for customers, responding to inquiries, requests, and concerns via phone, email, or in-person meetings.
- Assist customers in resolving issues or complaints by investigating the root cause, liaising with internal departments, and implementing appropriate solutions.
- Always maintain a professional and courteous demeanour, ensuring that customers feel valued and respected in their interactions with the company.
Relationship Building
- Develop and maintain strong customer relationships to understand their needs, preferences, and expectations.
- Engage effectively with landowners, private stakeholders, local authorities, and community groups.
- Proactively interact with customers to gather feedback, resolve concerns, and identify opportunities for improvement.
Record Keeping and Documentation
- Keep detailed records of customer interactions, inquiries, complaints, and resolutions in the company’s CRM system or database.
- Generate reports and summaries of customer feedback, trends, and issues for review by management and relevant stakeholders.
- Ensure that all customer data and information are handled securely and in compliance with data protection regulations.
Process Improvement
- Identify opportunities to streamline and improve customer service processes and procedures to enhance efficiency and effectiveness.
- Work collaboratively with cross-functional teams to implement changes and enhancements that positively impact the customer experience.
- Stay updated on industry best practices, trends, and emerging technologies related to customer service and incorporate relevant insights into service delivery.
Customer Education and Outreach
- Develop and distribute educational materials, tutorials, and resources to help customers maximise the value of products or services.
- Conduct outreach campaigns to inform customers about new features, updates, promotions, or events that may be of interest to them.
- Participate in customer-focused events, seminars, or webinars to engage with customers and provide valuable insights and support.
Skills, Knowledge and Expertise
- Demonstrable experience in face-to-face customer service, client relations, or a similar customer-focused role.
- Strong verbal and written communication skills, with the ability to show empathy and communicate information clearly and effectively.
- Excellent problem-solving and decision‑making skills, with a proactive, solutions‑driven approach.
- Competent in using CRM systems, Microsoft Teams, and the Microsoft Office Suite, including Excel.
- Ability to work independently, prioritise workload, and manage time efficiently in a fast‑paced environment.
- Positive, resilient attitude with a strong commitment to delivering outstanding customer service.
- Full UK driving licence required.
Customer Liaison Officer - Wastewater employer: OCU Group
As a Customer Liaison Officer in the Wastewater division, you will join a dynamic team in Leeds that prioritises customer satisfaction and community engagement. Our company fosters a supportive work culture that values professional development, offering opportunities for growth and training while ensuring a healthy work-life balance through hybrid working arrangements. With a commitment to innovation and excellence, we empower our employees to make a meaningful impact in the community and enhance the customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer - Wastewater
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing scenarios with friends or family. It’ll help you feel more confident when handling inquiries and resolving concerns.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the wastewater world.
We think you need these skills to ace Customer Liaison Officer - Wastewater
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Liaison Officer role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role is all about connecting with customers, demonstrate your strong verbal and written communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively resolved customer issues in the past.
Emphasise Problem-Solving Abilities:We love a proactive approach! In your application, share specific instances where you've tackled challenges or improved processes. This will show us that you’re not just about handling enquiries but also about enhancing the overall customer experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at OCU Group
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in the context of wastewater management. Be ready to discuss how you would handle specific customer inquiries or complaints, showcasing your problem-solving skills and empathy.
✨Showcase Your Communication Skills
Since this role requires strong communication abilities, prepare examples that highlight your verbal and written skills. Think about times when you effectively resolved a customer's issue or built a relationship with them, and be ready to share those stories.
✨Familiarise Yourself with CRM Systems
Get comfortable with common CRM systems and tools, as you'll likely need to demonstrate your ability to keep detailed records of customer interactions. If you have experience with specific software, mention it during the interview to show you're tech-savvy.
✨Research the Company and Its Values
Understand the company's mission and values, particularly regarding customer service in the wastewater sector. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
