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For Companies At a Glance
- Tasks: Manage customer inquiries and build strong relationships within the energy sector.
- Company: OCU Group, a leader in energy programmes with a focus on customer satisfaction.
- Benefits: Permanent full-time role with competitive salary and career development opportunities.
- Other info: Join a supportive team in Moray, Scotland, with a passion for exceptional service.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
OCU Group is looking for a dedicated Customer Liaison Officer to act as the primary contact for customers within the Large Energy Programmes department. Based in Moray, Scotland, this permanent full-time position involves managing customer inquiries, building relationships, and ensuring a positive customer experience.
The ideal candidate will have:
- Experience in customer service
- Excellent communication skills
- A bachelor's degree in a related field
- Proficiency in CRM software
Join us to deliver exceptional service to our valued customers.
Customer Experience Liaison - Energy Programs employer: OCU Group
Contact Detail:
OCU Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Liaison - Energy Programs
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OCU Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle inquiries and build relationships, so role-play with a friend or in front of the mirror!
✨Tip Number 3
Research OCU Group’s values and recent projects. This will help us tailor our answers and demonstrate that we’re genuinely interested in contributing to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Customer Experience Liaison - Energy Programs
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've managed inquiries and built relationships in the past, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the listing to show us you’re a perfect fit for the Customer Experience Liaison role.
Communicate Clearly: Since excellent communication is key for this role, ensure your written application is clear and concise. We appreciate well-structured sentences and a friendly tone that reflects your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at OCU Group
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled inquiries in the past. Think of specific examples where you turned a negative experience into a positive one, as this will show your problem-solving skills.
✨Familiarise Yourself with CRM Software
Since proficiency in CRM software is essential for this role, make sure you know the basics of popular systems. If you’ve used any specific software before, be prepared to talk about how you utilised it to enhance customer relationships.
✨Research OCU Group and Their Energy Programmes
Take some time to learn about OCU Group and their Large Energy Programmes. Understanding their mission and values will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Practice Your Communication Skills
As excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions on the spot.