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- Tasks: Manage equipment hire, ensuring timely delivery and customer satisfaction.
- Company: Join a growing company with a focus on teamwork and success.
- Benefits: Permanent full-time role with competitive pay and career growth.
- Other info: Dynamic work environment with opportunities for personal development.
- Why this job: Be part of an expanding team and make a real difference in customer service.
- Qualifications: Strong communication skills and knowledge of the hire industry.
The predicted salary is between 30000 - 40000 £ per year.
Throughout 2026, OCU Group has been experiencing a sustained period of growth and expansion. Due to this and our continued work winning success, we currently have an opportunity for an experienced Plant Hire Controller to join us!
The Hire Desk Controller role manages the hire of equipment, machinery, and tools, ensuring availability and timely delivery to customers. This role involves managing customer inquiries, processing orders, coordinating equipment, and dealing with invoice queries.
Key Responsibilities- Responding to customer enquiries about hire, providing quotes, and resolving issues or complaints.
- Processing new hire requests, managing existing orders, and coordinating collections.
- Ensuring the right equipment is available, checking stock levels, and liaising with the workshop for maintenance.
- Maintaining accurate records of hires, processing invoice queries, and assisting with stock control.
- Strong communication and customer service skills.
- Ability to manage multiple tasks and prioritize efficiently.
- Knowledge of hire industry practices and relevant software.
- Problem-solving and organisational skills.
- Good attention to detail and accuracy.
If you are invited to progress in the recruitment process, will you require any reasonable adjustments to support you? Please let us know so we can ensure the process is accessible and fair for you. Any information you share will be treated confidentially and will only be used to support you during the recruitment process.
Plant Hire Desk Controller in Borehamwood employer: OCU Group
Contact Detail:
OCU Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plant Hire Desk Controller in Borehamwood
✨Tip Number 1
Get to know the company! Research OCU Group and understand their values, projects, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Plant Hire Desk Controller, you'll need to handle customer inquiries and resolve issues. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Prepare questions to ask during your interview. This shows you're engaged and helps you assess if the role is right for you. Think about what you want to know regarding the team dynamics or the tools you'll be using.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Plant Hire Desk Controller in Borehamwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the plant hire industry. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Plant Hire Desk Controller role. Share specific examples of how you've handled customer inquiries or managed orders in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at OCU Group
✨Know Your Stuff
Make sure you brush up on the plant hire industry and the specific equipment you'll be dealing with. Familiarise yourself with common machinery, tools, and their uses. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've handled customer inquiries or complaints in the past. Think about times when you went above and beyond to resolve an issue. This will demonstrate your strong communication skills and commitment to customer satisfaction.
✨Organisational Skills Matter
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific strategies or tools you use to stay organised, especially when processing orders and coordinating collections. This will highlight your ability to handle the fast-paced nature of the job.
✨Attention to Detail
Prepare to showcase your attention to detail, especially when it comes to maintaining accurate records and processing invoices. You could mention any systems or methods you use to ensure accuracy in your work. This will reassure them that you can handle the responsibilities of the role without missing a beat.