Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch data support for clients and develop tools to enhance data processes.
- Company: Join Octus, a leading global provider of credit intelligence and analytics.
- Benefits: Enjoy competitive health benefits, PTO, gym subsidies, and educational reimbursements.
- Why this job: Be part of a dynamic team making impactful decisions in fast-paced credit markets.
- Qualifications: Experience with Python, databases, and strong Excel skills required.
- Other info: Inclusive culture with excellent growth opportunities and a pet-friendly office.
The predicted salary is between 36000 - 60000 £ per year.
About Octus
Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high‑performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet‑friendly offices (US only), and much more.
Role
The Data Support Developer is responsible for the day‑to‑day data support of the Sky Road Product Suite. They will be responsible for front‑line (Tier‑1) support of all Sky Road clients and processes during European trading hours, Tier‑1 and Tier‑2 support of client data questions and issues, and developing scripts and tools to facilitate monitoring, alerting, and reconciliation of client data and processes. The client support team is the front line of support to all Sky Road clients. The Data Support Developer will communicate with the development team on support issues that require escalation. They will also work with the project management team to assist with the onboarding of new clients and to understand new client workflows to facilitate support. The Data Support Developer will also assist with the QA testing process of data workflows during client onboarding and releases.
Key Responsibilities
- Tier‑1 support for Sky Road clients during European Trading hours.
- Tier‑1 and Tier‑2 support for Sky Road client data issues and inquiries.
- Develop scripts and tools to monitor, alert, and reconcile client data and processes.
- Monitor and troubleshoot inbound and outbound data flows.
- Monitor scheduling software, error queues and email for potential support issues.
- Communicate and elevate with the development team on support issues.
- Coordinate with project managers on client onboarding.
Required Qualifications
- Python 3.x experience, at least 2 years.
- Experience with Python packages: Pandas, Numpy, botos, and sqlalchemy.
- Experience with Relational/NoSQL Databases.
- Experience working in a support capacity.
- Strong Excel skills. Must possess the ability to join, pivot and summarize data.
- Ability to troubleshoot support issues.
- Attention to details.
- Experience working in a team environment.
Desired Qualifications
- Understanding of Order Management, Portfolio Management, Compliance and Security Master systems.
- Understanding of core financial data domains including issuers, instruments, industries, ratings, and pricing of financial products.
- Experience with scheduling software.
- Experience with software product support.
- Experience with server‑side API frameworks such as REST.
Equal Employment Opportunity
Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industries: Technology, Information and Internet
Data Support Specialist in London employer: Octus
Contact Detail:
Octus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Octus on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Python skills and understanding the core financial data domains mentioned in the job description. We want to show that we’re not just a good fit, but the perfect fit!
✨Tip Number 3
Practice common support scenarios you might face as a Data Support Developer. Think about how you’d troubleshoot issues and communicate with clients. This will help us shine during the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows we’re serious about joining the Octus team!
We think you need these skills to ace Data Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Data Support Specialist role. Highlight your Python experience and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Octus and how you embody our core values. Let us know how you can contribute to our team!
Showcase Your Technical Skills: Don’t forget to mention your experience with Python packages like Pandas and Numpy, as well as your database knowledge. We love seeing candidates who can hit the ground running with their technical expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Octus
✨Know Your Tech
Make sure you brush up on your Python skills, especially with packages like Pandas and Numpy. Be ready to discuss how you've used these tools in past projects or roles, as they'll want to see your practical experience.
✨Understand the Role
Familiarise yourself with the Sky Road Product Suite and the types of data support you'll be providing. Knowing the ins and outs of what the Data Support Developer does will help you answer questions more confidently and show your genuine interest in the position.
✨Show Your Team Spirit
Octus values effective team players, so be prepared to share examples of how you've collaborated with others in previous roles. Highlight any experiences where you’ve worked closely with project managers or development teams to solve problems.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, the onboarding process for new clients, or how they handle client data issues. This shows that you're not just interested in the job, but also in how you can contribute to their success.
