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- Tasks: Become an Octus expert and build strong relationships with clients in the finance sector.
- Company: Join a dynamic team at Octus, revolutionising access to financial intelligence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Kickstart your career in Customer Success while making a real impact in finance.
- Qualifications: Degree in business or finance; customer-facing experience is a plus.
- Other info: Great opportunity for recent graduates passionate about finance and technology.
The predicted salary is between 30000 - 42000 £ per year.
Octus provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks, and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Success team.
The Customer Success Specialist will be responsible for increasing user adoption, driving retention rates, promoting processes, and developing relationships within the buyside space, while also helping support the wider team. The Customer Success Specialist will possess strong communication, relationship-building, and problem-solving skills. This is a great opportunity for early-career professionals or recent graduates who have a deep passion for finance and a desire to build a career in Customer Success. This is a hybrid role (3 days in office per week), located in our London office.
Responsibilities- Become an Octus expert with a strong understanding of our products, services, and the credit investing market.
- Develop key relationships, drive usage, and reach with a wide range of subscribers through understanding each persona's different workflows, educating them with best practices on how to use the service, gathering feedback, and providing updates on new functionalities, databases, and products.
- Lead onboarding and implementation efforts for new Octus subscribers and provide support to first-year customers to prevent churn.
- Monitor account health across a book of buyside accounts, identifying at-risk accounts and providing dedicated coverage alongside the account management team ahead of the renewal.
- Leverage existing customer relationships and expand the network of relevant contacts within each account to become the partner of choice for their needs.
- Proactively strategize outreach efforts through emails, phone calls, and in-person meetings.
- Act as the voice of the customer when collaborating with various internal teams across sales, editorial, product, and tech to ensure our clients' needs are met.
- Work closely with the sales team to develop account plans, monitor our client's platform usage, and share findings from client interactions, including but not limited to relaying new firm knowledge and potential expansion opportunities to ensure customer growth.
- Undergraduate degree, preferably in business, finance, or a related field.
- 0-2 years of experience in a customer-facing role, ideally in financial services or with subscription-based services - credit/leveraged finance knowledge a big plus.
- Excellent written and verbal communication skills.
- A self-starter who is diligent and organized but adaptable.
- Demonstrated interest in financial services and learning the credit markets.
Customer Success Specialist in London employer: Octus
Contact Detail:
Octus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist in London
✨Tip Number 1
Get to know Octus inside out! Familiarise yourself with our products and services, especially how they fit into the credit investing market. This knowledge will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn to learn about their experiences. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining our Customer Success team.
We think you need these skills to ace Customer Success Specialist in London
Some tips for your application 🫡
Show Your Passion for Finance: Make sure to highlight your enthusiasm for finance in your application. We want to see that you’re not just looking for any job, but that you’re genuinely excited about the financial services industry and how it impacts our clients.
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to tailor your application to the Customer Success Specialist role. Mention specific skills and experiences that align with what we’re looking for, like your communication and relationship-building abilities.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Octus
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Octus's products and services. Familiarise yourself with the credit investing market and be ready to discuss how these elements relate to customer success. This will show your genuine interest and help you stand out.
✨Build Rapport
During the interview, focus on showcasing your relationship-building skills. Think of examples from your past experiences where you've successfully developed relationships or helped customers. This is crucial for a Customer Success Specialist, so be prepared to share specific stories.
✨Show Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles or during your studies. Highlight your problem-solving approach and how it can apply to helping clients at Octus. This will demonstrate your ability to think critically and adapt to different situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the team dynamics, customer success strategies, or how they measure user adoption. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
