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For Companies At a Glance
- Tasks: Manage customer success and influence product decisions based on client feedback.
- Company: Leading global provider of credit intelligence with a focus on teamwork and innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Become a subject matter expert and make a real impact in a fast-growing company.
- Qualifications: 3+ years of customer-facing experience, preferably in tech or financial services.
- Other info: Dynamic environment that encourages curiosity and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
A leading global provider of credit intelligence is seeking a Product Specialist to manage customer success in London. In this hybrid role, you will become a subject matter expert on Octus’ data products and collaborate with various teams to meet complex client needs.
Key responsibilities include:
- Managing post-sale activities
- Monitoring key performance indicators
- Influencing product decisions based on customer feedback
The ideal candidate has 3+ years of customer-facing experience, particularly in tech or financial services, and possesses a strong curiosity and passion for learning. Join a fast-growing company that values teamwork and innovation.
Hybrid Customer Success & Product Specialist - London employer: Octus
Contact Detail:
Octus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Success & Product Specialist - London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into the company's products. Understanding Octus’ data offerings will show your passion and help us stand out as a knowledgeable candidate.
✨Tip Number 3
Practice common interview questions, especially those related to customer success and product management. We want to showcase our experience and how we can influence product decisions based on client feedback.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our team.
We think you need these skills to ace Hybrid Customer Success & Product Specialist - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer-facing experience and any relevant tech or financial services background to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've influenced product decisions or managed customer success in the past – we love a good story!
Show Your Curiosity: In your application, let us see your curiosity and passion for learning. Mention any relevant courses, certifications, or projects that demonstrate your eagerness to grow and adapt in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Octus
✨Know Your Stuff
Make sure you dive deep into Octus’ data products before the interview. Familiarise yourself with their features, benefits, and how they solve customer problems. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight how you monitored key performance indicators and influenced product decisions based on feedback. This will demonstrate your fit for the role.
✨Ask Smart Questions
Think of insightful questions to ask during the interview. Inquire about the team dynamics, how success is measured in this role, or what challenges the company currently faces. This shows your genuine interest and helps you understand if it’s the right fit for you.
✨Emphasise Your Curiosity
Since the ideal candidate should have a passion for learning, share instances where you've taken the initiative to learn something new, especially in tech or financial services. This will resonate well with the company's values of innovation and teamwork.
