Fleet Administration Specialist

We are seeking a detail-oriented and proactive Fleet Administration Specialist to join our team. This is an entry-level role into our Operations function and the successful candidate will be responsible for handling a variety of administrative tasks related to vehicle management, including managing vehicle registration documentation and taxation, updating and maintaining the DVLA portal, handling PCN (Penalty Charge Notice) administration and managing recall notices. This role requires excellent organisational skills, a strong attention to detail, and the ability to work efficiently both independently and as part of a team.

This role is based from our Oxford Circus office 5 days a week.

What you’ll do

• Administrative Tasks: Open and process daily incoming post, ensuring that all correspondence is directed to the appropriate departments or individuals. Perform general administrative duties as required to support the smooth operation of the office.
• PCN Administration and Query Response: Manage all aspects of Penalty Charge Notice (PCN) administration, including receiving, logging, and processing PCNs. Respond to queries related to PCNs, liaising with relevant team members and customers to resolve issues promptly.
• Vehicle Registration Documentation: Ensure all vehicle registration documents are accurately maintained and updated. Manage the process of ordering vehicle records as required.
• Updating and Maintaining DVLA Portal and Taxing Vehicles: Continually ensure that fleet is taxed and compliant. Regularly update and maintain vehicle information on the DVLA portal.
• Managing Recall Notices: Monitor and manage recall notices, ensuring that they are communicated to the relevant parties and acted upon in a timely manner. Coordinate any necessary actions required to address recall notices.
• Supporting Other Teams: Provide administrative support to other teams with vehicle-related tasks, including document preparation, data entry, and information retrieval. Assist in the coordination of other logistical tasks as required.

Requirements

• Previous experience in a vehicle/fleet administrative role is desired.
• Strong organisational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently with minimal supervision.
• Strong attention to detail and a commitment to accuracy.

We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a "lease for life" through an industry changing customer experience. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.