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- Tasks: Deliver 5-star phone support and manage the driver journey with empathy.
- Company: Join Octopus Electric Vehicles, a leading start-up in the electric revolution.
- Benefits: Flexible salary, dog-friendly office, and perks that matter to you.
- Why this job: Be part of a mission to drive sustainable change and enhance customer experiences.
- Qualifications: Excellent communication skills and a passion for helping others.
- Other info: Dynamic team culture with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
What we do: Electric Car Leasing
Why we do it: Greener. Fairer. Future.
What you’ll do:
- Deliver 5 Star Phone Support: Be the friendly, professional voice that drivers rely on. You’ll handle inbound and outbound calls with empathy, ensuring every driver feels heard and valued.
- Own the Driver Journey: Manage the end-to-end process from the point of ordering. Be your driver’s personal project manager, removing blockers and communicating updates.
- Champion Brand Reputation: Proactively seek opportunities to delight drivers, aiming for top-tier feedback from every interaction.
- Creative Problem Solving: When hurdles arise, like manufacturer delays or spec changes, you’ll find creative, fair solutions that keep the driver mobile and happy.
- Operational Resilience: No one day is alike here. You’ll maintain high standards and a positive attitude, even during busy periods, managing your workload effectively.
What you’ll need:
- Excellent Phone Manner: You are a natural communicator who can build rapport quickly and stay calm under pressure.
- A Passion for Service: You genuinely enjoy helping people and will go the extra mile to ensure a "memorable experience" for our customers.
- Resilience and Grit: You thrive in a fast-paced "scale-up" environment and view challenging conversations as an opportunity to win a customer’s trust. You must be comfortable working in ambiguous situations and change.
- Attention to Detail: You’ve got an eye for small things and enjoy ticking off boxes. You’ll ensure no detail is missed in the contracting or delivery process.
- A Team Player Mindset: You enjoy working as part of a close-knit team, sharing feedback and suggesting improvements to our processes as we grow.
- Knowledge of Cars/EVs (Preferable): While not essential, a background or interest in the automotive industry or electric vehicles is an advantage and will help you hit the ground running.
Why else you’ll love it here:
- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it’s something we always cover as we genuinely want to match your experience with the correct salary.
- Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground.
- We want your hard work to be rewarded with perks you actually care about!
- Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024.
- We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022.
- Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
- We’ve also been placed in the top 10 companies for senior leadership.
- Just to let you know, we are a dog-friendly company so you may see our 4-legged friends in the offices - feel free to bring yours!
About us: The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry-changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We’re an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.
Please note we use AI to help us assess applications fairly and objectively. If this sounds like you then we’d love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Customer Operations Specialist employer: octopusev.com
Contact Detail:
octopusev.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Get to know the company inside out! Research Octopus Electric Vehicles and understand their mission, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone manner! Since you'll be delivering 5-star support, make sure you can communicate clearly and empathetically. Try role-playing with a friend to get comfortable handling different types of calls.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your resilience and creativity during the interview.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team dynamics. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer service and the electric vehicle industry.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. Use examples from your past experiences that demonstrate your excellent phone manner and problem-solving abilities.
Show Your Enthusiasm: We love candidates who are genuinely excited about the role! Mention why you’re interested in working with us at Octopus Electric Vehicles and how you can contribute to our mission of making greener driving accessible.
Check Your Details: Before hitting send, double-check your application for any typos or errors. Attention to detail is key in this role, and we want to see that you take pride in your work right from the start!
How to prepare for a job interview at octopusev.com
✨Master the Phone Manner
Since you'll be delivering 5-star phone support, practice your phone manner before the interview. Record yourself answering common customer queries and listen back to ensure you sound friendly and professional. This will help you build rapport quickly during the actual calls.
✨Know the Driver Journey
Familiarise yourself with the end-to-end process of the driver journey. Think about how you would manage a driver's experience from ordering to delivery. Prepare examples of how you've successfully managed similar processes in the past, showcasing your project management skills.
✨Show Your Passion for Service
Be ready to share specific instances where you've gone the extra mile for a customer. Highlight your genuine enjoyment in helping people and how it has led to memorable experiences. This will demonstrate your alignment with the company's values and your commitment to service.
✨Embrace Creative Problem Solving
Prepare to discuss challenges you've faced in previous roles and how you creatively solved them. Think about scenarios involving delays or changes, and be ready to explain your thought process. This will show your resilience and ability to keep drivers happy, even in tough situations.
