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- Tasks: Be the go-to person for our EV salary sacrifice scheme, ensuring a top-notch experience for clients.
- Company: Join Octopus Electric Vehicles, a leading start-up revolutionising the electric car leasing industry.
- Benefits: Enjoy flexible salary discussions, amazing perks, and a culture that values your input and growth.
- Why this job: Make a real impact in sustainability while working in a dynamic, supportive environment.
- Qualifications: 2+ years in customer-facing roles with strong problem-solving and communication skills required.
- Other info: We embrace diversity and encourage everyone to apply, regardless of meeting all qualifications.
The predicted salary is between 36000 - 60000 £ per year.
What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.
We’re looking for an outstanding operational Account Executive to join our Scheme Delivery team in London. This is an exciting time to join a brand new team in Customer Success as we expand our focus on scheme experience and enabling growth.
You will be the first point of contact for day-to-day operational activities for employers offering our EV salary sacrifice scheme to their employees. In short, your role is to make sure our schemes have a fantastic experience with Octopus EV.
What you\’ll do…
- Be the first point of contact for non-commercial activities for schemes via email and phone
- Champion scheme interests and be subject matter experts on EV Salsac to Growth teams & wider OEV departments
- Work with Sales & Ops to drive exceptional in-life experiences including preventing and driving fast resolution for complaints
- Recommend approaches to improve customer experience based on customer feedback and data
- Assist on, and co-own internal & external projects with manager support
- Own activities driving scheme satisfaction and enabling growth e.g. HR signatures, smooth end of leases, reporting and invoicing queries, escalations,scheme documentation
- Key KPIs: scheme satisfaction, response and resolution times, reduction in inbound contact, and other Customer Success-related goals
What you\’ll need…
- 2+ years of relevant customer facing experience
- Proven track record of excellent customer experience and problem solving
- Excellent listening and communication skills, with the ability to build rapport in challenging customer situations
- A ruthless focus on the customer with a genuine passion for going above and beyond and finding mutually beneficial outcomes
- A completer-finisher mentality, super organised and efficient
- Experience partnering with internal teams to deliver ongoing improvements and simple processes
- A good understanding of the B2B2C dynamic relating to our schemes and their employees
- A start-up / entrepreneurial mindset being able to adjust to change and keep up with a fast-moving business
- A strong passion for sustainability is a must. Knowledge of employee benefits, EVs or leasing would be great but not crucial
- A valid UK driving licence (not essential)
Why else you\’ll love it here
- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it\’s something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don\’t advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn\’t apply to Octopus – what\’s more important to us is finding the right octofit!
- Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub – Octopus Employee Benefits
- Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
About us
The electric revolution has arrived – and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK.
We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a \’lease for life\’ through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.
Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.
We\’re an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.
Please note we use AI to help us assess applications fairly and objectively.
If this sounds like you then we\’d love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we\’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we\’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
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Account Executive - Client Experience employer: octopusev.com
Contact Detail:
octopusev.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive - Client Experience
✨Tip Number 1
Familiarise yourself with the electric vehicle (EV) industry and the specific benefits of salary sacrifice schemes. Understanding the nuances of EVs and how they relate to employee benefits will help you engage more effectively with potential clients.
✨Tip Number 2
Network with professionals in the sustainability and EV sectors. Attend relevant events or join online forums to connect with others who share your passion for greener solutions. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your problem-solving skills in real-time scenarios. Prepare for interviews by thinking through common customer issues and how you would resolve them, showcasing your ability to maintain a positive customer experience even in challenging situations.
✨Tip Number 4
Showcase your organisational skills by discussing past experiences where you successfully managed multiple tasks or projects. Highlighting your ability to prioritise and drive satisfaction will resonate well with the role's requirements.
We think you need these skills to ace Account Executive - Client Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer-facing experience and problem-solving skills. Emphasise any previous roles where you demonstrated excellent communication and the ability to build rapport with clients.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sustainability and how it aligns with the company's mission. Mention specific examples of how you've gone above and beyond for customers in past roles.
Showcase Relevant Skills: Highlight your organisational skills and ability to work in a fast-paced environment. Provide examples of how you've partnered with internal teams to improve processes or customer experiences.
Research the Company: Familiarise yourself with Octopus Electric Vehicles and their EV salary sacrifice scheme. Understanding their values and culture will help you tailor your application and demonstrate your genuine interest in the role.
How to prepare for a job interview at octopusev.com
✨Show Your Passion for Sustainability
Since the role is centred around electric vehicles and sustainability, make sure to express your genuine passion for these topics. Share any personal experiences or initiatives you've been involved in that demonstrate your commitment to a greener future.
✨Demonstrate Customer-Centric Problem Solving
Prepare examples from your past experience where you successfully resolved customer issues. Highlight your ability to listen actively and build rapport, especially in challenging situations, as this is crucial for the Account Executive role.
✨Familiarise Yourself with B2B2C Dynamics
Understanding the B2B2C dynamic is essential for this position. Research how businesses implement employee benefits schemes and be ready to discuss how you can enhance the experience for both employers and their employees.
✨Be Ready to Discuss Process Improvements
Think about ways you could recommend improvements based on customer feedback and data. Be prepared to share ideas on how to streamline processes and enhance customer satisfaction, as this aligns with the company's goals.