Mortgage Adviser

We’re seeking a talented and motivated Mortgage Adviser to join our expanding team. As a key member of our department, you will play a pivotal role in assisting clients through their mortgage journey by providing expert advice tailored to their needs and financial circumstances. This is an exciting opportunity to be a part of a growing department within a dynamic company and contribute to something special.

At Octopus Money, we’re on a mission to make money advice accessible to all – because the right advice can turn your life dreams into reality. The facts are alarming: half of Brits reach retirement age without enough money to live the life they want, financial stress is a leading cause of poor mental health and only 8% of us have access to 1-to-1 advice. There’s plenty of information out there, but most of us just wish that someone we trust would tell us what to do with our money! With Octopus, you get a personalised plan and a friendly expert to help you make it happen. We combine advisers, coaches and technology to understand your situation and recommend the right steps for your savings, investments, pensions, and more. Then, we make it easy to invest in a custom portfolio, managed by experts. We believe everyone deserves personal, 1-to-1 advice with their money.

The role and opportunity at Octopus Money involves helping people get control of their money in the way that works best for them - supporting key financial moments in life. The ideal candidate will be a fundamental part of the expanding Mortgage department and will have a unique opportunity to help shape and grow the business along with providing best-in-class tailored specialist mortgage advice to clients referred from both Octopus Group and external sources.

Day to day you will be:

• Successfully convert incoming leads, complete repeat business and generate initial fee revenue from mortgage business.
• Develop a collaborative productive relationship with other areas of the business to help grow the Mortgage department.
• Consistently provide a high level of service to all customers to achieve customer goals and to ensure a seamless advice and application process is delivered, which results in positive customer outcomes.
• Maintain both knowledge and competency of the full range of mortgage products offered to new and existing customers ensuring that the best customer outcomes are achieved.
• Be proactive with continual professional development of the mortgage market along with the wider financial industry.
• Ensure all policies and procedures are adhered to and all contact made with customers meet regulatory requirements.
• Be proactive with improving existing procedures and introducing new procedures to ensure the Mortgage department is running as efficiently as possible.

About You:

• A genuine desire to help people: We are a mission-driven business, so it’s important that you can demonstrate a strong desire to help people and improve their lives.
• Collaborative and a great team player: We’ve built a great team of top performers and you’ll need to work with others from across the business to identify problems, agree solutions and implement changes.
• Problem solver at heart with an analytical mindset: You should be someone who gets excited by complex problems and can find creative ways to solve them no matter what your level of knowledge and experience with the subject matter.
• Goal driven and not afraid to get stuck in: We like to set ambitious goals and find creative ways to hit them, even if that means rolling up our sleeves and doing manual tasks before we’ve managed to fully automate them.

Required:

• Minimum CeMAP qualified.
• Minimum of 2 years experience working as a mortgage adviser on a whole of market basis.
• In-depth knowledge of the mortgage industry, regulations, and mortgage products available in the market.
• Remain compliant – measurements include; Business Quality Assurance (BQA) grades, CPD, complaints upheld, Risk Events, etc.
• Work in a consistent and compliant manner to FCA standards.
• Excellent interpersonal and presentation skills.
• Outstanding communication and listening skills, with the ability to explain complex information in a clear and simple format.
• Good technical knowledge of FCA regulations.
• Highly competent G-suite and Microsoft Office user, including Excel, Word and Outlook.

In return for your contribution we offer a base salary of £35,000 - £45,000 + bonus and benefits.