TechOps Engineer in London

Our team plays a key role in delivering Octopus Money’s mission. We work together to secure, enable and support the technology that powers our employees to help provide our products and customer services. We care about doing meaningful work, moving quickly and learning as we go. We’re looking for a TechOps Engineer to join us. You’ll help us support our employees and ensure the technology they rely on is secure, reliable and easy to use and contribute to how we grow and support more people. This is a great opportunity for someone who enjoys taking ownership of solving technical problems, helping people and continuously improving how technology works across the business. You’ll learn fast, work across the business and see the impact of your work every day.

About Octopus Money

We’re on a mission to become the most recommended financial services business in the UK. Financial stress is a leading cause of poor mental health. Money shapes every part of life. Yet most people never get the support they need. There’s no shortage of information. What people actually need is clarity, guidance and a plan that makes sense for them. That’s where we come in. Octopus Money brings together financial planning, investment expertise and smart technology so people can understand their options and take action with confidence. We help people build a clear plan for their savings, investments and pensions and make investing simple with managed portfolios built by experts. We also support employers who want their teams to feel more secure and in control. Our service adapts to what each person needs. We believe everyone deserves money support that works for real life.

The role:

• Provide day‑to‑day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible.
• Troubleshoot and fix a wide range of technical issues, from simple laptop issues and network configurations to complex account provisioning failures and SSO problems.
• Collaborate closely with our InfoSec team to ensure we strike the right balance between Zero Trust security, productivity and user experience.
• Continually identify manual processes and automate them – we’re working to build a proactive user experience.
• Empower our people to help themselves by designing and building self‑service solutions.
• Help support technical projects with multiple stakeholders from across the business.

Some of our recent projects include:

• Rollout of new management to a mobile device fleet
• macOS MDM migrations
• SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace
• Rollout of VPN and DLP (Data Loss Prevention)

You’ll work closely with our Information Security Manager, helping us support colleagues day‑to‑day while ensuring our devices, systems and access remain secure and well managed.

In this role, success will be measured by:

• Providing excellent employee technology support, maintaining high satisfaction and resolving support requests efficiently.
• Maintaining devices through effective MDM configuration and management, while improving processes through automation.

We value people who:

• Make every conversation matter: You care about how you make people feel. You communicate clearly, listen well and build trust with customers and colleagues.
• Move with urgency and focus: You like getting stuck in. You care about making progress, not perfection.
• Own it: You take responsibility for your work and the outcomes it creates.

What we look for:

• 2‑3 years experience providing Level 1 and Level 2 IT support in a modern workplace environment, supporting laptops, SaaS tools and collaboration platforms.
• Experience managing device lifecycle and MDM platforms (such as Kandji, Jamf, Intune, or similar).
• Strong troubleshooting skills across macOS and common workplace applications.
• Experience administering identity and access management tools (such as Google Workspace, Microsoft 365, Okta, or similar).
• A proactive mindset with the ability to identify opportunities to improve systems, automate processes, and streamline IT operations.
• Strong communication skills and a people‑first approach to support.

Nice to have:

• Experience working with automation or scripting (e.g. Bash, PowerShell, Python, or workflow automation tools such as Zapier).
• Familiarity with endpoint security and device compliance tools.
• Experience working in a startup or scale‑up environment.
• Exposure to regulated environments, particularly frameworks such as FCA regulation or ISO27001.

The interview process:

• An intro call with our talent team
• A competency‑based interview with the hiring manager
• A values interview with a senior member of the team
• A final interview focused on your motivations

What’s in it for you:

• Hybrid working with 2 days at home each week (Monday and Friday)
• 18 days a year working from anywhere (for non‑regulated roles)
• Share incentive plan
• Team bonus for non‑commission based roles
• Company pension
• Private medical insurance
• Enhanced parental leave
• Birthday day off
• A supportive team who care about what they do
• The chance to help people improve their lives

About Octopus Group:

We’re part of the Octopus Group: a privately‑owned business that’s been doing things differently for 25 years. Octopus sets out to build businesses that will outlive us and create a better world for future generations.

Equal Opportunity:

We do not and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.