Octopus Legacy Limited in London is seeking a Head of Customer to own the end-to-end customer experience across the estate planning unit, from first enquiry through delivery, renewal and referral. You will lead the Customer and Bookings teams and shape how we serve customers at scale.
You will set strategy, drive metrics at the intersection of customer experience and the P&L—conversion, satisfaction, retention and cost to serve—while partnering with Sales, Legal, Product and Operations.
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Head of Customer Experience & Growth (Hybrid) employer: Octopus Legacy Limited
Join a dynamic and innovative team as a Private Client Solicitor in the heart of London Bridge, where we prioritise employee well-being and professional growth. Our hybrid working model, flexible holiday options, and unique benefits like the Cycle to Work Scheme and Octopus Giving programme create a supportive work culture that values your contributions and encourages a healthy work-life balance. With opportunities for continuous learning and development, you will thrive in an environment that fosters collaboration and excellence in estate planning.
