Octopus Legacy is seeking a Head of Customer to own the end-to-end customer experience across the estate planning business, from enquiry to renewal. You will lead the Customer and Bookings teams, set the strategy for serving and converting customers at scale, and be accountable for metrics at the intersection of customer experience and the P&L.
You’ll manage managers, partner with Sales, Legal, Product and Operations, and report into the General Manager.
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Head of Customer Experience & Growth (Estate Planning) employer: Octopus Legacy Limited
Join a dynamic and innovative team as a Private Client Solicitor in the heart of London Bridge, where we prioritise employee well-being and professional growth. Our hybrid working model, flexible holiday options, and unique benefits like the Cycle to Work Scheme and Octopus Giving programme create a supportive work culture that values your contributions and encourages a healthy work-life balance. With opportunities for continuous learning and development, you will thrive in an environment that fosters collaboration and excellence in estate planning.
