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- Tasks: Support customers through the installation of renewable energy technologies like Solar Panels and EV Chargers.
- Company: Join a mission-driven company revolutionising renewable energy for a greener future.
- Benefits: Starting salary of £27,300, equity share options, and a dynamic work culture.
- Why this job: Be part of a team making a real impact in the renewable energy sector.
- Qualifications: Strong organisational skills and a passion for customer experience.
- Other info: Inclusive environment with opportunities for personal and professional growth.
The predicted salary is between 22000 - 30000 £ per year.
Overview
Help us make a big green dent in the universe.. We’re on a mission to drive the global renewable energy revolution, and we need loads more people to help us deliver carbon busting products into our customer homes. We’re spearheading the transition through the installation of in-home technologies; from Smart Meters, Solar Panels and Batteries, EV Chargers and low carbon Heat Pumps.
Our smart energy and low carbon heating solutions mean our customers can enjoy clean, green and cosy homes. As a Smart Tech Specialist, you’ll be responsible for supporting customers as they go from purchase to install of Solar Panels, Air Source Heat Pumps or Electric Vehicle Chargers. All our customers are passionate and excited for their green energy technology, so it’s your job to keep that excitement up.
We’re looking for people who can join us on the front line, supporting customers with a passion for our mission and growing their career with us.
Our people are our strongest asset, and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
What you\\\’ll do
- Supporting the post-sales process by being the go-to-person for your customers, helping them get ready for installations, booking our install crews to get the work completed, generating their install documentation, claiming grants and incentives, and loads more
- Collaborate with survey and installation teams and third party suppliers to make the Solar and Air Source Heat Pump magic happen
- Staying on top of all admin to ensure a smooth, enjoyable experience for our customers
- Become an expert in our tech with real ownership in the navigation of the installation journey and all its excitement
- Be a real advocate for the technology that we are excited to launch across the UK and beyond!
What you\\\’ll need
- Strong organisational skills and the ability to manage your own time and workload effectively
- A love of dynamic and active office environments, being able to adjust to change and keep up with a fast moving business
- Exceptional communication, ensuring customers feel good about each and every conversation and are excited during their installation
- A solution focused approach and positive outlook
- Empathy and understanding to help make the right decisions when it comes to customer experience
- A love of taking on new tasks and challenges to develop and grow within your role
Why else you\\\’ll love it here
- Equity share options in Octopus Energy
- Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about.
The next steps
- We do things a little differently around here. If successful in your eligibility questions, we’ll be in touch to discuss your application further! If it sounds like the role would be a good fit, we’ll then invite you along to one of our in person assessment days! You’ll meet the team, complete some assessment exercises and be able to ask us questions, as well as getting a glimpse of what life at Octopus is really like firsthand.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we\\\’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we\\\’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
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Smart Tech Specialist (Customer Operations) employer: Octopus Group
Contact Detail:
Octopus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart Tech Specialist (Customer Operations)
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will not only help you in interviews but also show your genuine interest in being part of their green energy revolution.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 3
Prepare for those assessment days! Think about how you can showcase your organisational skills and customer focus. Practise common interview questions and be ready to demonstrate your passion for renewable energy.
✨Tip Number 4
Don’t forget to follow up! After your interview or assessment day, drop a thank-you email to express your appreciation. It’s a great way to keep the conversation going and remind them of your enthusiasm for the role.
We think you need these skills to ace Smart Tech Specialist (Customer Operations)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for renewable energy and customer support shine through. We want to see that you’re genuinely excited about helping customers transition to green technologies!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the Smart Tech Specialist role. We love seeing how your unique background can contribute to our mission!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements, so we can easily see how you’d fit into our dynamic team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at StudySmarter.
How to prepare for a job interview at Octopus Group
✨Know Your Tech
Familiarise yourself with the technologies you'll be working with, like Solar Panels and EV Chargers. Being able to discuss these products confidently will show your passion for the role and help you connect with customers during the interview.
✨Show Your Organisational Skills
Prepare examples of how you've managed your time and workload effectively in previous roles. This is crucial for a Smart Tech Specialist, so demonstrating your organisational prowess will make you stand out.
✨Communicate with Enthusiasm
Practice articulating your excitement about renewable energy and customer service. Exceptional communication is key, so think of ways to convey your enthusiasm and empathy during the interview.
✨Be Solution-Focused
Think of scenarios where you've solved problems or improved customer experiences. Highlighting your solution-focused approach will resonate well with the company's mission and values.
