Senior Account Manager

We are seeking a Senior Account Manager to join our Customer Success team in London, tasked with driving the commercial success of valuable customer relationships. You will step into a pivotal role, taking full ownership of a high-value enterprise portfolio offering our market-leading EV salary sacrifice scheme. More than an account manager, you will be an expert consultant and commercial thought leader, responsible for architecting multi-year growth plans, managing commercial risks, and securing maximum scheme adoption and long-term retention.

This role requires strong gravitas, expert commercial acumen, and an unwavering commitment to translating our mission of sustainable transport into quantifiable success for both our corporate clients and Octopus EV. Please note that you must have a valid UK driving licence.

What you’ll do:

• Drive portfolio growth: Own the account strategy and performance of the largest, most complex and strategically important corporate accounts. Define and execute yearly account plans focused on maximising scheme penetration and expanding the relationship across all areas of the customer’s company.
• Act as a strategic thought leader: Consult with senior stakeholders (HR, Benefits, Finance, Sustainability) to architect their long term EV benefit or company car strategy. Translate the customer objectives into joint opportunities for scheme success from initial pitch through onboarding and sustained high level adoption.
• Own the smooth running of the account: While your focus is strategic growth, you will be the ultimate owner of the account. This means personally tackling and resolving client escalations, navigating internal roadblocks, and alongside our Scheme Delivery team ensuring the scheme’s day-to-day operations run flawlessly.
• Help shape the Account Management team: You will be a key part of how the account management team evolves, bringing your gravitas and positive communication to internal meetings and working groups. This means actively coaching and supporting our rising talent, leading by example with your proactive approach and excellent results, and sharing those 'lightbulb moment' learnings that make us all better.
• Cultivate Executive Partnership & Influence: Develop and deepen trusted, senior relationships, positioning OEV as an indispensable partner in the customers’ long term business strategy.
• Ensure Strategic Account Integrity: Take full ownership of long-term account health and retention. Proactively design risk mitigation strategies for regulatory, commercial, or operational challenges, maintaining maximum scheme participation and minimising churn across your entire portfolio.
• Lead Cross-Functional Alignment: Act as the primary internal voice of the strategic client portfolio. Direct and align internal teams (Product, Operations, Finance) on client requirements and solutions, ensuring the delivery of a seamless, high-quality experience that meets the needs of major corporate customers.
• Leverage Data for Strategic Influence: Analyse portfolio data and share customer insights to quantify OEV's value to the customer and proactively influence the OEV Product roadmap and operational processes.
• Build expert-level knowledge: Build a deep understanding of your customer businesses, the industry, market risks and opportunities and link this to strategic plans for your portfolio, and future risks and opportunities for OEV.

What you’ll need:

• Deep Commercial Experience (6+ years): Progressive, relevant experience in strategic account management or another relevant commercial role, ideally within a B2B2C environment.
• Accountability for Strategic Growth: Highly results-accountable, with evidence of exceeding growth and penetration targets and proactive risk mitigation across a high-value portfolio.
• Advanced Commercial Acumen: Financial literacy and strong commercial acumen used to reach win/win outcomes. Proven ability to lead negotiations with senior finance and procurement stakeholders.
• Executive-Level Partnership: Demonstrated maturity and gravitas essential for building deep, trusted relationships with senior stakeholders. Proven ability to influence internal and external strategy and secure buy-in across large, complex organisational structures.
• Complex Problem Solving: Operates with autonomy, taking full ownership of portfolio performance. Proven ability to design and implement robust solutions for commercial or operational challenges that could impact the entire OEV customer portfolio.
• Thought Leadership & Senior Communication: A highly articulate and compelling presenter and communicator. Able to confidently present strategic plans and performance reviews to a varied audience.
• Driving Client Value: Deep passion for client success, with a track record of quantifying and communicating tangible ROI and long-term quantifiable benefits back to clients, ensuring OEV is viewed as an indispensable strategic partner.
• A Scale-Up Mindset: Demonstrated ability to thrive and lead within a fast-moving, scale-up environment. Able to adjust to change, handle ambiguity, and proactively shape and influence internal process improvements and commercial strategy to support business growth.

Preferred:

• Industry Knowledge: A genuine passion for sustainability and the EV transition. Knowledge of the EV, employee benefits, and/or automotive leasing markets is a nice to have.

We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.