ECO Customer Applications Manager

Overview

We are seeking an experienced and proactive Energy Company Obligations (ECO) Applications Manager to lead the delivery of our Octopus ECO Customer Applications Activity. This role is responsible for managing the operational performance of ECO validation activities, ensuring compliance with Ofgem & industry regulations, and driving efficiencies in application delivery. The ideal candidate will combine strong practical knowledge of how ECO works in terms of regulatory compliance with excellent leadership and stakeholder management skills. This role would suit someone who already has a strong track record in the industry with a desire to accelerate their career working for the biggest Energy Supplier in the UK.

Responsibilities

• Oversee the implementation and ongoing operations of ECO applications, ensuring compliance with all regulatory and internal requirements.
• Manage day-to-day ECO customer application activity delivery, including customer eligibility checks, customer communications, and multiple partner handoffs.
• Act as a change agent by introducing new ways of working to improve customer experience, complaint handling, and operational efficiency.
• Monitor performance against targets and report progress to senior leadership and regulators.
• Lead on data management, quality assurance, and audit readiness to maintain adherence to Ofgem ECO application requirements.
• Develop processes to drive operational efficiency, minimize risk, and ensure scheme sustainability within budget.
• Build and maintain strong relationships with internal teams within Octopus Eco, installers, contractors, and third-party partners, particularly Local Authorities & Charities.
• Lead, coach, and develop an operations team to achieve high levels of performance and engagement through an agile approach embracing KPIs and coaching.
• Provide regular insights and analysis to inform decision-making and improve operations.
• Ensure customer outcomes remain central to ECO delivery, upholding high service and fairness standards.

Skills and Experience

• A natural leader, able to get on with everyone, and bring a positive attitude to work every day.
• Strong knowledge of the Energy Company Obligation scheme and Ofgem regulations and industry standards such as GDPR.
• Proven operational management experience in the energy, utilities, or compliance sectors.
• Experience managing high performance operational teams to demanding KPI’s both in terms of quality & quantity.
• Excellent analytical and reporting skills, with ability to interpret and act on detailed regulatory requirements.
• Strong leadership and people management skills, with a track record of motivating and developing high performance teams.
• High attention to detail and strong focus on compliance, governance, and risk management.
• Ability to work collaboratively with internal stakeholders, regulators, and external partners.
• Good commercial awareness with the ability to balance compliance and business priorities.
• Comfortable with rapid change and a dynamic and agile business environment.

Qualifications

• Degree in business, energy management, or related field (or equivalent experience).
• Project management or compliance certification (desirable).
• Previous experience working with government-backed energy efficiency or compliance schemes.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. We strive to customise the interview process to accommodate needs and preferences where possible.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we are an equal opportunity employer and do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.