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- Tasks: Help customers understand their energy bills and solve queries with a personal touch.
- Company: Join a forward-thinking energy company committed to customer care and sustainability.
- Benefits: Enjoy hybrid working, EV salary sacrifice, share options, and fully stocked kitchens.
- Why this job: Make a real difference by supporting customers and promoting greener energy choices.
- Qualifications: Passion for customer service and a willingness to learn in a fast-paced environment.
- Other info: Immediate start available in a vibrant Central London location.
The predicted salary is between 24000 - 32000 £ per year.
What you'll do:
- Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
- Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
- End‑to‑end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
- Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
- Treat every customer with care. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
- Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.
The types of people we would love to hear from are those that are:
- Live for great customer service. You get a kick out of helping people and making their day that little bit better.
- Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
- Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
- Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
- Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen.
- Tackle tough calls head‑on. Some conversations will be challenging, and some days will be non‑stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
- Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.
What’s in it for you?
- Hybrid working – for those out of training & performing well, you can WFH 2 days.
- EV salary sacrifice – drive electric & save.
- Cycle‑to‑work scheme.
- Share options – own a little piece of the pie.
- Fully stocked kitchens – snacks = fuel = happiness.
- Weekly ‘Family Dinner’ catch‑ups.
A bit about the role:
- Location: Central London (Oxford Circus)
- Our need: Immediate starters
- Salary: £28,000
- Hours: Full Time
Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. This is what you can expect:
- First Stage Interview: You’ll be able to speak to one of the team or record your responses to pre‑set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.
- Prep Call: After your first interview, you’ll arrange a call with someone from the Talent Team. They’ll give an overview of what you need to know to succeed in the next stage, the Discovery Day.
- Discovery Day: This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one‑on‑one interviews. It's designed to give you a taste of the company culture and the type of work involved.
- Final Interview: The last stage is the final interview, where you’ll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision.
Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at talent@octoenergy.com and we’d love to help!
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Customer Service Advisor - Energy (London) employer: Octopus Group
Contact Detail:
Octopus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Energy (London)
✨Tip Number 1
Get to know the company! Before your interview, dive into our website and social media. Understanding our values and mission will help you connect with us during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you think on your feet and respond naturally, just like we do here at StudySmarter.
✨Tip Number 3
Show your passion for customer service! During your interviews, share personal stories where you went above and beyond for someone. We love hearing about those moments that make a difference.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interviews, have a few thoughtful questions ready. It shows you’re engaged and genuinely interested in being part of our team.
We think you need these skills to ace Customer Service Advisor - Energy (London)
Some tips for your application 🫡
Show Your Customer Service Passion: When you're writing your application, let your love for customer service shine through! Share specific examples of how you've made someone's day better or solved a tricky problem. We want to see that you live for great customer service!
Be Yourself – No Scripts Here!: We’re all about real conversations, so don’t be afraid to show your personality in your application. Write as if you’re chatting with a friend, and let us see the genuine you. We appreciate authenticity and want to know how you think on your feet!
Highlight Your Problem-Solving Skills: Think about times when you’ve tackled tough situations head-on. In your application, mention how you spotted a problem and came up with a solution. We love candidates who can think critically and act quickly, just like we do in our team!
Apply Through Our Website: Make sure to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at Octopus Group
✨Know Your Stuff
Familiarise yourself with the energy sector, especially common customer queries about bills, meters, and tariffs. Being able to speak confidently about these topics will show that you’re ready to cut through the jargon and help customers effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging customer service situations in the past. Think about times when you had to think on your feet or find creative solutions to complex problems – this is what they want to see!
✨Emphasise Empathy and Kindness
During the interview, highlight your ability to treat every customer with care and understanding. Share stories that demonstrate your warmth and patience, especially when dealing with vulnerable customers or tough situations.
✨Engage with the Company Culture
Research the company’s values and culture before your interview. Be ready to discuss how you align with their passion for a greener future and your willingness to embrace change. This will show that you’re not just looking for a job, but a place where you can make a difference.
