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- Tasks: Engage with customers face-to-face, delivering top-notch service and spreading the word about Octopus Energy.
- Company: Join Octopus Energy, a leader in green energy and innovative customer interactions.
- Benefits: Enjoy flexible work, competitive pay, and a vibrant company culture that values your input.
- Why this job: Be part of a team that’s changing the energy landscape while making meaningful connections.
- Qualifications: Customer service experience and a passion for helping others are key.
- Other info: Flexible hours, including weekends, with opportunities for growth in a supportive environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
3 days ago Be among the first 25 applicants
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This range is provided by Octopus Energy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview
Octopus Energy has exciting opportunities to join our field team as an Energy Helper. We’re changing the landscape of traditional field sales and marketing and re-inventing customer interactions. We\’re focused on making energy greener and better, for everyone. We put our customers first and are looking for amazing people to help us do that!
Here at Octopus, we’re working hard to reinvent face to face activity by combining better customer data, our innovative tech platform ( Kraken Technologies ) with local targeted marketing in order to create more detailed and engaging conversations with customers. You’ll be at the frontline of our brand and as such, you’re responsible for showing the best of Octopus Energy!
What you’ll do
- Communicate with customers: we try to be available to people through as many different avenues as possible. Not only do we use digital advertising, billboards, TV ads and more, we also have hundreds of friendly energy helpers around the country who speak to customers at events and venues, to spread the word about Octopus – this will be you!
- Your role will be to ensure every conversation you have delivers excellent customer service
- You will value meaningful honest conversations, which allow customers to make informed choices and you will pride yourself on ensuring that every interaction is of the highest quality
- This is primarily a face to face role, however our Energy Helper’s need to be flexible, at times of high demand we support our customers where we are needed most, so there will be opportunities for more office based work helping our inbound telesales team or our solar sales team as examples
What you’ll need
- Previous experience in customer facing and centric roles
- An understanding of sales or customer service
- Experience in a customer centric setting where you have come up with quick and effective customer solutions
- Demonstrate a proven track record of customer service or/and an understanding of what successful customer service is
- The ability to work collaboratively with your team in order to influence and inspire
- Clear communicator with a focus on listening and attention to detail
- Honest, focused, and committed to delivering the highest levels of customer service
- Experience of working autonomously
Why else you\\\’ll love it here
- Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
- Visit our UK perks hub – Octopus Employee Benefits
If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team! If you don\\\’t have a CV to hand then that\\\’s also fine… please attach a short message as your CV just telling us a bit more about you and why you\\\’re interested in a career at Octopus Energy!
If this sounds like you then we\\\’d love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.
Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we will do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we\\\’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Note* weekend and evening shifts will be required for this role
Senioriy level
- Not Applicable
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Utilities and Environmental Services
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Camborne, England, United Kingdom 3 days ago
Note: This description has been refined for formatting. Original listings and related postings follow at the bottom.
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Venue Sales Representative employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Sales Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Octopus Energy. Understand their values, mission, and what makes them tick. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll be communicating with customers face-to-face, so it’s crucial to have a clear and engaging way to introduce yourself and the brand. Think about how you can make every interaction memorable and meaningful.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond to help a customer – this will really impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you message to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Venue Sales Representative
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for customer service and why you’re excited about joining Octopus Energy.
Tailor Your Message: Make sure to customise your application to highlight your relevant experience in customer-facing roles. Show us how your skills align with what we’re looking for, especially your ability to create meaningful conversations with customers.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on being part of the Octopus family!
How to prepare for a job interview at Octopus Energy
✨Know Your Stuff
Before the interview, make sure you understand Octopus Energy's mission and values. Familiarise yourself with their innovative tech platform, Kraken Technologies, and how it enhances customer interactions. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past roles where you delivered excellent customer service or solved problems effectively. Highlight situations where you had meaningful conversations with customers, as this aligns perfectly with what they’re looking for in a Venue Sales Representative.
✨Be Ready to Adapt
Since the role requires flexibility, think of instances where you've successfully adapted to changing circumstances or worked autonomously. Be prepared to discuss how you can support the team during high-demand periods, whether in face-to-face interactions or office-based tasks.
✨Communicate Clearly and Honestly
During the interview, focus on clear communication and active listening. Show that you value honest conversations by asking thoughtful questions about the role and the company culture. This will demonstrate your commitment to delivering high-quality customer service and being a team player.
