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- Tasks: Lead and innovate in TechOps, tackling technical challenges and improving user experience.
- Company: Join Octopus Energy, a people-first tech company with a collaborative culture.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of TechOps while solving meaningful problems in a dynamic environment.
- Qualifications: Experience in technical projects, scripting, and managing multiple stakeholders.
- Other info: Be part of a small, agile team making a big impact across the business.
The predicted salary is between 48000 - 72000 ÂŁ per year.
We’re really excited to be building a small, thoughtful and effective TechOps team at Octopus. We’re looking for a knowledgeable and experienced TechOps Architect to help shape how we support people across the business - someone who can lead with clarity, build with empathy, and bring a mix of technical depth and sound judgment.
There’s loads to get stuck into, from identity management and scripting to device management and scalable tooling, areas where most of our work sits and where we need thoughtful, sustainable solutions. You’ll play an important role in shaping how we work: setting direction without overcomplicating things, supporting the team with care, and balancing technical curiosity with a down-to-earth mindset. We’re after someone who can spot where things could be better, help others grow, and make improvements that stick.
If you’re excited about solving meaningful problems and shaping how TechOps supports a growing, people-first business – we’d love to chat.
What is TechOps? A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between. We focus on advising rather than enforcing, and give people the autonomy to work with technology to solve their problems in the way that works best for them. We’re an autonomous team who look after a wide range of technology across the business. We empower teams to do the best work they can whilst keeping things running efficiently in the background. We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company. We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value.
About The Role As a TechOps Architect, you will be responsible for high-level strategic and architectural technical decisions around the business. We also strongly believe that no matter what role you have within TechOps, it’s still important to keep your ear to the ground and see, first hand, the problems our users are facing, and the impact that decisions you make have on everyone at Octopus. This means you’ll spend some of your time helping out with day-to-day “1st, 2nd and 3rd line” support. You’ll have a wide breadth of knowledge and experience across all areas of IT, but also an immensely deep understanding of many of those areas too. You’ll likely be an acknowledged expert among your peers in Identity and Access Management, and have a passion for hacking and building. You will have interest and/or experience in related areas like software engineering, security, platform architecture, UI/UX design etc.
Roles that you might currently be in: IAM Engineer, Tech Lead, Lead/Senior Support Engineer, Site Reliability Engineer, Systems Architect, Systems Designer, Senior Systems Engineer, Workplace Technology Architect, Solutions Architect.
What You’ll Do...
- Define what good looks like for a small and lean TechOps team.
- Tackle some of the toughest technical issues as we scale to tens of thousands of people.
- Make wide-scale strategic technical decisions across the whole Octopus Energy Group, globally.
- Design, build and continually improve processes, automations and systems that will improve user experience, remove inefficiencies, allow us to scale quickly and keep our team small.
- Mentor the wider TechOps team, providing support and guidance for any technical project they may be working on. (This role will not involve directly managing people).
- Support the rest of the team in providing delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems.
- Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.
- Managing supplier relationships and the procurement process for SaaS and hardware.
- Lead and manage complex technical projects with multiple stakeholders from around the business.
Examples of some TechOps projects include…
- Rollout of, and migration to, a new identity provider
- mac OS and Windows MDM migration
- Rollout of a new device trust and posture compliance solution
- The replacement of insecure factors like SMS with phishing-resistant factors
- Office fit-outs, including tech like network infrastructure, AV and access control
- SaaS migrations for acquisitions, including Microsoft 365 to Google Workspace
What You’ll Need...
- Experience leading on a range of technical projects across various technologies and platforms.
- Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks.
- To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time.
- Experience working with multiple teams and managing multiple stakeholders.
- Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices.
- Understanding at the API level of Mobile Device Management systems and principles.
- Experience with modern Identity.
TechOps Architect employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TechOps Architect
✨Tip Number 1
Network like a pro! Get out there and connect with people in the TechOps field. Attend meetups, webinars, or even just grab a coffee with someone already in the industry. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to identity management or scripting. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s TechOps challenges. Research Octopus Energy and think about how your experience can help tackle their specific needs. Tailoring your answers will show you’re genuinely interested and ready to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team at StudySmarter and ready to make an impact in the TechOps space.
We think you need these skills to ace TechOps Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the TechOps Architect role. Highlight your experience with identity management, scripting, and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for TechOps and how you can contribute to our people-first approach. Be genuine and let us know why you're excited about this opportunity at Octopus Energy.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love candidates who can demonstrate their ability to deal with ambiguity and find sustainable solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Octopus Energy
✨Know Your TechOps Stuff
Make sure you brush up on your knowledge of TechOps, especially around identity management and device management. Be ready to discuss specific projects you've worked on that relate to these areas, as well as any challenges you've faced and how you overcame them.
✨Show Your Problem-Solving Skills
Octopus Energy is looking for someone who can tackle tough technical issues. Prepare examples of how you've identified problems in previous roles and the steps you took to resolve them. Highlight your ability to think critically and creatively under pressure.
✨Emphasise Collaboration
Since this role involves working with multiple teams, be sure to showcase your experience in collaboration. Talk about how you've successfully worked with different stakeholders in the past, and how you’ve balanced their needs while driving projects forward.
✨Demonstrate Your Mentorship Ability
As a TechOps Architect, mentoring is key. Share experiences where you've guided others or helped your team grow. This shows that you not only have the technical skills but also the empathy and leadership qualities they value.
