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- Tasks: Help customers with their energy needs and solve problems with empathy.
- Company: Leading energy provider based in Manchester focused on sustainability.
- Benefits: Hybrid working options and a competitive salary of £24,900.
- Why this job: Make a real impact while contributing to a greener energy future.
- Qualifications: Strong problem-solving skills and a passion for helping others.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 19920 - 29040 £ per year.
A leading energy provider based in Manchester is seeking a customer service representative who excels in problem-solving and has a passion for helping others. The role involves handling customer inquiries with empathy and care, while tackling challenges in a fast-paced environment.
Ideal candidates should be adaptable, warm, and committed to providing excellent service while contributing to a greener energy future. This position offers hybrid working options and a competitive salary of £24,900.
Energy Customer Advocate: Real Conversations, Real Impact in Manchester employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Customer Advocate: Real Conversations, Real Impact in Manchester
✨Tip Number 1
Be yourself during interviews! We want to see your genuine passion for helping others and your problem-solving skills. Share real-life examples of how you've made a difference in customer service.
✨Tip Number 2
Research the company culture! Understanding their commitment to a greener energy future can help you tailor your responses. Show us that you’re not just looking for any job, but that you truly care about making an impact.
✨Tip Number 3
Practice active listening! During your conversations, make sure to listen carefully to the interviewer’s questions. This will help you respond thoughtfully and demonstrate your empathy and adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to excellent customer service.
We think you need these skills to ace Energy Customer Advocate: Real Conversations, Real Impact in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how you connect with customers and tackle their challenges with empathy and care.
Highlight Problem-Solving Skills: Make sure to showcase your problem-solving abilities in your written application. Share specific examples of how you've successfully resolved customer issues in the past, as this is key for us at StudySmarter.
Be Adaptable: In a fast-paced environment like ours, adaptability is crucial. Use your application to demonstrate how you've thrived in changing situations and how you can bring that flexibility to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Octopus Energy
✨Know the Company
Before your interview, take some time to research the energy provider. Understand their mission, values, and any recent initiatives they’ve undertaken, especially those related to sustainability. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your ability to tackle challenges effectively, which is crucial for the role.
✨Emphasise Empathy and Adaptability
In a customer service role, empathy is key. Be ready to discuss how you handle difficult conversations and adapt to different customer needs. Share stories that highlight your warm approach and commitment to providing excellent service, as this aligns perfectly with what they’re looking for.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or their approach to customer service. This shows that you’re engaged and serious about the position, plus it gives you a chance to assess if the company is the right fit for you.
