Octopus Energy Group is a global energy transition collective made up of 10 businesses operating across 4 continents. It started with the goal of building Britain's first truly digital energy supplier and, in 2025, became Britain's largest energy supplier. The group works across energy supply, heat pumps, solar, electric vehicles, and more, combining technology with a mission to make energy fair, clean, and simple for customers everywhere.
The role
Octopus Energy has been using generative AI in live, customer-facing settings since 2022, including its automated customer service agent, Arlo. The company now wants to expand AI across more products, channels, and markets. The Head of Product (AI) will own the product direction for all customer-facing AI, sitting within the Product organisation inside OE Tech. You will set the roadmap for customer-facing AI products across all regions, working closely with the Head of Generative AI (who leads the technical side). You decide what gets built and why; together you ship. You will start as a hands-on builder and grow a team around you over time.
What you would do
- Set the vision and roadmap for customer-facing AI products across the Octopus Energy group
- Take products from idea to production, working hands-on through discovery, prototyping, evaluation, and launch, including designing agents that know when to hand over to a human
- Build reusable capabilities that can launch in new markets and channels without starting from scratch, while accounting for local language, requirements, and regulation
- Partner with the Head of Generative AI on architecture, build-versus-buy decisions, and responsible AI practices
- Work with local teams on discovery and demos to ensure products meet real customer needs
- Build and lead a multidisciplinary AI product team as the portfolio grows
What they are looking for
- An experienced product leader who has built AI agents at scale
- Proven track record taking AI agents from proof of concept to scaled, customer-facing production, handling large volumes of interactions with measurable impact (in an enterprise or startup context)
- Strong product background on complex, technical products, comfortable with evaluation, hallucination risk, and cost trade-offs, and able to go deep with engineers
- Hands-on experience building and mentoring teams, and adapting products to different markets, languages, and regulations
- Clear communicator with both developers and senior stakeholders, with a focus on solving real customer problems rather than adding AI for its own sake
- Knowledge of AI ethics and regulation, and close familiarity with the current state of the field; experience in energy, utilities, or customer operations is a plus
Working arrangements
This role is based in London, UK, and is full-time.
Head of Product (AI) in London employer: Octopus Energy
Octopus Energy Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the rapidly evolving electric vehicle sector. Employees benefit from comprehensive growth opportunities, competitive remuneration, and a commitment to sustainability, making it a rewarding place to contribute to meaningful projects while enjoying a supportive team environment in the UK.
