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- Tasks: Lead clients through onboarding and project management for a seamless experience.
- Company: Join Octopus Electric Vehicles, a top-rated start-up transforming the EV industry.
- Benefits: Flexible salary, remote work options, and perks that matter to you.
- Why this job: Make a real impact in the electric revolution while working with an amazing team.
- Qualifications: 5+ years in client onboarding or account management, strong analytical skills.
- Other info: Dynamic culture focused on sustainability and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Client Onboarding Executive, you will deliver an exceptional end-to-end Implementation and Onboarding experience for new clients. Acting as a subject matter expert on our customers and systems, you will play a critical role in deploying and configuring new ways of working, systems, and process solutions in partnership with multiple departments to support implementation of scheme set ups, as well as the client-facing launch.
Reporting into the Client Onboarding Manager, you'll be the primary post-sale contact, establishing a deep understanding of client requirements. You will support to advise the Onboarding Team, Business Development and Account Management Teams on best practices.
What you’ll do...
- Lead new clients through the technical and client-facing onboarding process in partnership with Business Development and Account Management.
- Project manage onboarding for a range of customers, including Enterprise accounts, ensuring clear communication of milestones to all stakeholders.
- Support Business Development with client pitches, tenders, and proposal documentation as required.
- Collaborate cross-functionally with Sales, Account Management, Product, and Engineering to improve the onboarding experience and streamline implementation processes.
- Ensure timely, accurate, and precise configuration updates to customer schemes throughout their lifecycle.
- Develop productive and trusted relationships with internal teams, and establish yourself as a point of contact for all things Client Onboarding.
- Collect, analyse, and present implementation data to measure success and inform continuous improvement.
What you’ll need...
- 5+ years of experience in Client Onboarding, Account Management or a related area, leading early-stage client projects.
- Strong attention to detail and analytical thinking.
- Confident presenter, with the ability to think on your feet in client-facing situations.
- Ability to handle and analyse large data sets, visualising them in a clear way for interpretation.
- Proactive in analysing data and trends, and identifying changes to present back to the team.
- Excellent communication skills, with the maturity, gravitas and ability to engage and influence senior stakeholders internally and externally.
- Able to problem solve and operate independently, taking proactive responsibility for the performance of your launches and implementation projects.
- A start-up / entrepreneurial mindset, being able to adjust to change and keep up with a fast-moving business.
Preferred...
- Experience of working with Enterprise accounts.
- Project Management Qualification (e.g. Prince2).
- Familiarity with CRM software such as Pipedrive and data-analytics software such as Databricks.
- An interest in sustainability, and a desire to accelerate the transition to electric vehicles.
- Knowledge of employee benefits, EVs or leasing would be great but not crucial.
Why else you’ll love it here
Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!
Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.
We are an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in.
If this sounds like you then we’d love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire.
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Client Onboarding & Project Manager in London employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding & Project Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their mission, values, and recent projects. This will help you tailor your responses and show you're genuinely interested in what they do.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Client Onboarding & Project Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client onboarding and project management. We want to see how your skills align with what we do at Octopus Electric Vehicles!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully managed client projects or improved onboarding processes. We love seeing the impact you've made in previous roles!
Be Authentic: Let your personality shine through in your application. We’re looking for genuine, decent people who are honest and empathetic. Don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Octopus Energy
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the company’s clients and their needs. Familiarise yourself with their pain points and how the onboarding process can address them. This will help you demonstrate your expertise and show that you’re ready to hit the ground running.
✨Showcase Your Project Management Skills
Be prepared to discuss specific examples of how you've successfully managed client onboarding projects in the past. Highlight your ability to communicate milestones clearly and collaborate with various teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Data is Your Best Friend
Since the role involves handling large data sets, come equipped with examples of how you've used data to drive decisions or improve processes. Be ready to discuss any tools or software you’ve used, like CRM systems or data analytics platforms, and how they contributed to your success.
✨Emphasise Your Adaptability
Given the fast-paced nature of the role, it’s crucial to convey your entrepreneurial mindset. Share experiences where you’ve had to adapt quickly to changes or challenges during a project. This will show that you can thrive in a dynamic environment and are ready for the exciting journey ahead.
