Overview
As ICQA Team Manager, you will lead a three-pillar operation (Purchasing, Communications and Inventory) to maintain stock accuracy, drive purchasing efficiency, and ensure clear cross-team communication. You will act as a systems support liaison, optimize processes, and guide a high-performing team through change. Based at the Hinckley warehouse, you’ll partner with cross-functional teams to align ICQA activity with broader business goals and continuously improve data-driven performance.
Responsibilities
- Lead day-to-day activities across Purchasing, Communications and Inventory functions
- Oversee end-to-end inventory control for stock accuracy and availability
- Oversee purchasing activity ensuring accurate and up-to-date orders
- Collaborate with Procurement to monitor service performance and improve purchasing processes
- Manage inventory, purchasing and operational communication systems and data
- Monitor system performance and coordinate with technical support
- Track and improve ICQA KPIs and operational efficiency
- Coach and develop team members and drive continuous improvement
- Lead change initiatives and embed new processes/systems
- Collaborate with warehouse, operations, logistics, procurement and cross-functional teams
- Ensure regulatory, quality and safety standards are followed
Key requirements
- Proven experience in inventory control, purchasing or similar operational environment
- People management or team leadership experience
- Experience with operational systems, data, and issue resolution
- Experience managing KPIs and using data to drive improvement
- Ability to lead through change and adapt to new processes
- Excellent organisational, interpersonal and communication skills
- Ability to analyse information and translate insights into action
- Comfort with a fast-paced, changing environment
- Leadership and collaboration across teams
- collaborative
- data-driven
- results-oriented
- operational systems knowledge
- data analysis and KPI tracking
- systems and data troubleshooting
ICQA Team Manager in Hinckley employer: Octopus Energy
Octopus Energy Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the rapidly evolving electric vehicle sector. Employees benefit from comprehensive growth opportunities, competitive remuneration, and a commitment to sustainability, making it a rewarding place to contribute to meaningful projects while enjoying a supportive team environment in the UK.
