Energy Helper - Team Leader

Octopus Energy has an exciting opportunity for an Energy Helper Team Leader to join our direct field teams. We’re changing the landscape of traditional field sales and marketing and re-inventing customer interactions. We\’re focused on making energy greener and better for everyone. We put our customers first and are looking for amazing people to help us do that! Here at Octopus, we’re working hard to reinvent face-to-face marketing by combining better customer data, our innovative tech platform (Kraken Technologies) with local targeted marketing in order to create more detailed and engaging conversations. What You\’ll Be As a Sales Team Leader, you’ll be exactly that, a \’Leader’, not a manager. You’ll be leading a team of face-to-face ambassadors to more than just a sales performance; you’ll be the frontline of our brand and as such, you’ll be driving our culture throughout your team. Your leadership style will be one of inspiration, not manipulation. You’ll be inspiring, motivating, and coaching your team to their absolute best individual performance. What You\’ll Do You’ll be inspiring, motivating, and coaching your team of around 10 ambassadors to their absolute best individual performance. You’ll also be inspiring your team by leading by example; you’ll be expected to carry out the same activities as your team, as well as leading and supporting them. Your role will be to ensure that every conversation your team has delivers excellent customer service. This is primarily a face-to-face role; however, our Energy Helpers and leaders need to be flexible. At times of high demand, we support our customers where we are needed most, so there will be opportunities for more office-based work helping our inbound telesales team or our solar sales team, as examples. What You\’ll Need Face-to-face experience within customer-centric sales roles. The ability to demonstrate outstanding leadership to colleagues in order to influence and inspire. This includes the ability to provide guidance, motivation, and development. Adaptable personal style to deliver constructive feedback on standards of performance to the team. A self-starter attitude who actively drives their team and their own performance. The ability to develop, implement, and deliver change. Ideally, demonstrate experience and knowledge of the energy industry (preferred but not essential). Ideally, demonstrate a strong understanding of Field Sales, either door-to-door or events/venues (ideally both). Ultimately you’ll be the sort of leader who spends their time trying to catch your team members doing something right, not trying to catch them doing something wrong. If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team! If you don\’t have a CV to hand then that\’s also fine… please attach a short message as your CV just telling us a bit more about you and why you\’re interested in a career at Octopus Energy! If this sounds like you then we\’d love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we\’ll do what we can to customize your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we\’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. Seniority level Mid-Senior level Employment type Full-time Job function Other Utilities and Environmental Services #J-18808-Ljbffr