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For Companies At a Glance
- Tasks: Support customers and improve their experience while learning about the energy industry.
- Company: Join Octopus Energy, a tech-driven company revolutionising renewable energy for a greener future.
- Benefits: Enjoy professional training, flexible shifts, and a competitive salary of £23,400 per year.
- Why this job: Be part of a mission to provide fairer energy and deliver outstanding customer service.
- Qualifications: Outgoing individuals with strong communication skills and a passion for customer relationships are ideal.
- Other info: We value diversity and encourage everyone to apply, regardless of background.
The predicted salary is between 19400 - 26000 £ per year.
Help us make a big green dent in the universe. We are on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality. Octopus Energy is a tech-led energy business, bringing fairer, greener energy to everyone, and leading the transition to a future powered by renewable sources rather than dirty power. Our tech platform Kraken, and the power of the smart meter, lead the way to a renewable energy future by taking the peak-time strain off the National Grid and enabling a unique consumer-led opportunity to transition to a flexible smart grid.
Our smart meter programme is the hardware backbone of that innovation. We are building a field force of engineers and support staff to install Smart Meters as well as Green Energy Products such as EV Charging Points, Air Source Heat Pumps and Solar Panels. We pride ourselves on delivering on the doorstep, the same outrageous customer service that has seen Octopus Energy achieve 5-star Trust Pilot ratings (with over 25,000 reviews) and the only energy company to be recommended by Which? six years in a row.
The Role
You will utilise your analytical skills to report error patterns to relevant stakeholders and ultimately improve operational efficiency and the customer service experience. You will get under the skin of what it means to operate an energy company end-to-end and gain an in-depth understanding of a dynamic industry. You will be comfortable taking payments from customers and using your knowledge to progress leads, highlighting the benefits of purchasing through the Octopus Energy Group.
What you’ll need
- Successful candidates will be outgoing and have a passion for building strong relationships with customers.
- You’ll have a strong understanding of how to provide a great customer experience through both written and verbal communication methods.
- You’ll be a passionate team player who wants to work in a collaborative team environment.
- You’ll have a desire to learn and understand technical aspects of installations, products and Tariffs.
What we value
- Communication
- Flexibility
- Empathy
- Organisation
- Adaptability
We will invest in your professional training and development! Shifts are 8 hours between 8am - 10pm weekdays, on a rota basis. Weekend shifts occur every 6 weeks, for which you’ll get a weekday off in lieu. Salary: £23,400.00 per year. If this sounds like you then we’d love to hear from you.
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we are looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Customer Support Specialist employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with Octopus Energy's mission and values. Understanding their commitment to renewable energy and customer service will help you align your responses during interviews, showcasing your passion for the industry.
✨Tip Number 2
Prepare to discuss your experience in customer support. Think of specific examples where you've successfully resolved customer issues or improved their experience, as this role heavily relies on strong relationship-building skills.
✨Tip Number 3
Brush up on your knowledge of smart meters and renewable energy products. Being able to speak confidently about these topics will demonstrate your eagerness to learn and adapt, which is highly valued by Octopus Energy.
✨Tip Number 4
Showcase your teamwork skills. Since the role requires collaboration, be ready to share experiences where you've worked effectively within a team, highlighting your adaptability and communication skills.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp what Octopus Energy is looking for in a Customer Support Specialist. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Customise your CV to reflect your experience in customer service and any relevant technical knowledge. Use specific examples that demonstrate your ability to build relationships and provide excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for renewable energy and customer service. Mention why you want to work for Octopus Energy and how your values align with theirs.
Showcase Communication Skills: Since strong communication is vital for this role, ensure your application is clear, concise, and free of errors. Use professional language while also conveying your personality and enthusiasm.
How to prepare for a job interview at Octopus Energy
✨Show Your Passion for Customer Service
Octopus Energy values outstanding customer service, so be sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, highlighting your ability to build strong relationships.
✨Demonstrate Your Analytical Skills
Since the role involves reporting error patterns and improving operational efficiency, prepare to discuss how you've used analytical skills in previous roles. Bring specific examples of how your insights led to positive changes or improvements in customer service.
✨Understand the Renewable Energy Sector
Familiarise yourself with the renewable energy industry and Octopus Energy's mission. Being knowledgeable about their products, such as smart meters and EV charging points, will show your genuine interest in the company and its goals.
✨Emphasise Teamwork and Collaboration
As a team player, it's important to convey your ability to work well with others. Share instances where you collaborated effectively with colleagues to achieve a common goal, demonstrating your adaptability and flexibility in a team environment.
