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For Companies At a Glance
- Tasks: Help customers with energy queries and provide solutions with a personal touch.
- Company: Join Octopus Energy, a forward-thinking company dedicated to making energy simple and sustainable.
- Benefits: Enjoy hybrid working, EV salary sacrifice, cycle-to-work scheme, and fully stocked kitchens.
- Why this job: Make a real impact while working in a supportive team that values kindness and environmental care.
- Qualifications: Passion for customer service and a willingness to learn; no prior experience required.
- Other info: Flexible interview process designed to showcase your skills comfortably.
The predicted salary is between 21000 - 28000 £ per year.
Overview
We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.
Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together.
It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.
What you’ll do
- Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
- Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
- End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
- Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
- Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile.
- Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.
Who we’d love to hear from
- Live for great customer service. You get a kick out of helping people and making their day that little bit better.
- Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
- Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
- Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
- Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen.
- Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
- Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.
What’s in it for you
- Hybrid working – for those out of training & performing well, you can WFH 2 days.
- EV salary sacrifice – drive electric & save.
- Cycle-to-work scheme.
- Share options – own a little piece of the pie.
- Fully stocked kitchens – snacks = fuel = happiness.
- Weekly ‘Family Dinner’ catch-ups.
Role details
Location – Central Manchester
Our need – Immediate starters
Salary – £24,900
Hours – Full Time
Our process
Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Here’s what you can expect:
- First Stage Interview – Speak with a team member or record responses to pre-set questions at a time that fits you.
- Prep Call – After your first interview, you’ll have a call with someone from the Talent Team for an overview of what you need to know for the next stage.
- Discovery Day – Meet potential future colleagues and participate in activities, group exercises, role plays, and one-on-one interviews.
- Final Interview – Visit the office, meet two of our leadership team, and have a chance to ask final questions.
Throughout the process, you’ll chat with our recruitment team and your recruiter will help you. If you have questions, email us at talent@octoenergy.com.
Additional note
We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.
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Customer Service Advisor - Energy (Manchester) employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Energy (Manchester)
✨Tip Number 1
Familiarise yourself with common energy-related queries and issues. Understanding topics like billing, tariffs, and meter readings will help you engage confidently during the interview process.
✨Tip Number 2
Practice active listening skills. During your interviews, demonstrate your ability to listen and respond thoughtfully to questions, as this is crucial for providing excellent customer service.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've tackled challenging situations in the past. This will highlight your capability to handle tough calls and find solutions effectively.
✨Tip Number 4
Research Octopus Energy's values and commitment to sustainability. Being able to discuss how your personal values align with theirs will demonstrate your genuine interest in the role and the company.
We think you need these skills to ace Customer Service Advisor - Energy (Manchester)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Octopus Energy is looking for in a Customer Service Advisor. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Make sure your CV reflects your customer service experience, especially in handling queries and problem-solving. Use specific examples that demonstrate your ability to provide warm and effective service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to helping others. Mention your enthusiasm for working in the energy sector and how you align with their values, particularly around empathy and environmental care.
Prepare for Interviews: Anticipate questions related to customer service scenarios and be ready to discuss how you would handle challenging situations. Practice articulating your thoughts clearly and confidently, as this role requires real conversations without scripts.
How to prepare for a job interview at Octopus Energy
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples of how you've gone the extra mile in previous roles, as this aligns perfectly with the company's values.
✨Prepare for Real Conversations
Since the role involves no scripts, practice having genuine conversations. Think about how you would handle various customer scenarios, especially challenging ones, and be ready to demonstrate your problem-solving skills.
✨Emphasise Teamwork and Support
Highlight your ability to work well in a team. Discuss experiences where you've supported colleagues or collaborated to achieve a common goal, as this is crucial for the company culture.
✨Demonstrate Adaptability
Be prepared to discuss how you handle change and learn new things quickly. The company values flexibility, so share examples of how you've adapted to new situations or processes in the past.
