Customer Operations Team Lead - Low Carbon Tech

Customer Operations Team Lead – Low Carbon Tech

Help us make a big green dent in the universe. We\’re on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

We’re head‑over‑heels with low‑carbon tech such as heat pumps, solar PV & EV chargers – which instantly help reduce a customer’s carbon footprint and give them control over their energy use. We are looking for experienced customer love experts who share our vision: Moving away from fossil fuels, towards sustainable, smart technologies for our customers.

At Octopus, the customer is at the heart of everything we do. As the face of the whole company, our diverse, industry‑leading consumer‑focused teams deliver the outrageous experience Octopus Energy customers love and expect.

An exciting opportunity has arisen to join us as a Team Leader in Brighton, supporting customers as they look forward to having low‑carbon tech products installed in their home.

We are looking for a forward‑thinking, high‑performance focussed individual who can take ownership of supporting customers transition to low‑carbon technology. You’ll go all out to ensure they feel delighted in how we manage their installation journey, through leadership of Smart Tech Specialists supporting them to deliver awesome service.

What You’ll Do

• Be a leader in customer operations, responsible for spearheading how we deliver awesome service to customers who are navigating towards the installation of low‑carbon tech into their homes.
• Work closely with a field team where you’ll work side by side with a one‑team mentality towards delivering customer excellence and exceptional quality.
• You’ll be solution‑focused, solving challenges to make an install a reality and helping us identify ways to ensure our customer relationships are world‑class.
• Share your knowledge with our sales & customer support teams to enable them to have well‑informed conversations with our customers that help ensure happiness with the journey and their system.
• Create and embed mechanisms to help customers self‑serve, creating quicker and more consumer‑centric outcomes.
• Be the ambassador, for a “we’ll do whatever it takes” attitude towards delivering an amazing service. Every. Single. Time!

What You’ll Need

• To be able to effectively lead and inspire a team – this is key!
• A relentless focus on doing what is best, and what is right for our customers.
• A no‑holds‑barred approach to delivering successful outcomes.
• An amazing communicator, liaising with many stakeholders and influencing them to be an active participant in finding great outcomes.
• To be a starter‑finisher, and a go‑getter, with a drive to seek out improvements and deliver them.
• Strong attention to detail and accuracy.
• To be a team player and relationship builder – the ability to build great working relationships with people across cultures and perspectives.
• To be positive and proactive, and energised by working in a fast‑paced environment characterised by constant change. You think creatively and logically to react to changes in strategy.
• A high level of adaptability and agility to manage multiple projects at one time (we are growing quickly!).
• To be someone who establishes and works with a network quickly to deliver promptly, with a focus on quality and delivery.
• You will be analytical, seeking out data and using this to inform your decisions.

Why else you’ll love it here

• Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co‑owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
• This is a great opportunity to be part of, and help drive forward, the business as it grows and diversifies within a role that is central to ensuring our customers receive the outrageous level of service they rightly expect.

If this sounds like you then we\’d love to hear from you.

Stories from people across our organisation show we are an equal‑opportunity employer. We do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. Whether you require specific accommodations or have a unique preference, let us know, and we\’ll do what we can to customise your interview process for comfort and maximum magic.

Referral information has been removed for brevity.