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- Tasks: Help customers transition to zero-carbon driving and improve their experience.
- Company: Join a rapidly growing electric vehicle leasing start-up with a vibrant culture.
- Benefits: Flexible salary, great perks, and opportunities for personal growth.
- Why this job: Be part of the electric revolution and make a real impact on sustainability.
- Qualifications: Passion for problem-solving and teamwork; no prior EV knowledge needed.
- Other info: Dynamic work environment with a focus on innovation and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Overview
What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.
We are looking for a Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.
This customer-facing role will focus on carrying out, and suggesting improvements to our existing processes, ensuring that our customers have delightful, memorable experiences. Things move fast, here at OEV, so your input will also help shape the future of how we interact with our customers at all the stages of their journey.
We are growing rapidly and there is a relentless focus on scalability whilst maintaining the highest levels of customer satisfaction. This is an early junior hire into the Ops team, so there is lots to do but also a chance to influence how we provide our service and plenty of development opportunities. Over time you will also support us in building the customer experience team as we hire more Operations Specialists in the future.
This role will be based out of our London or Brighton office 3 days a week.
What you\\\’ll do
- Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction
- Specifically, manage customer journeys from contracting right through to car delivery and after, escalating issues where needed
- Feedback on our current service processes and systems and propose changes where necessary, based on prior experience
- Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise
- Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this
What you\\\’ll need
- Don\\\’t worry, previous knowledge of EVs/the automotive industry is not required!
- A passion for problem solving and going above and beyond to ensure you deliver a great customer experience
- Experience working independently and as part of a close-knit team
- A curious and keen-eye for detail to spot areas of improvement – we love hearing examples!
- To be a natural finisher and an effective operator – you leave no loose ends in your path
- To want to be part of a rapidly growing company and be comfortable adopting changes quickly
Why else you\\\’ll love it here
- Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it\\\’s something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don\\\’t advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn\\\’t apply to Octopus – what\\\’s more important to us is finding the right octofit!
- Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub – Octopus Employee Benefits
About us
The electric revolution has arrived – and from 2035 you\\’ll no longer be able to buy a new petrol or diesel car in the UK.
We\\u2019re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a \’lease for life\’ through an industry changing customer experience. This is the chance to join one of the UK\\u2019s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.
Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.
We\\\’re an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.
Please note we use AI to help us assess applications fairly and objectively.
If this sounds like you then we\\\’d love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.
Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we\\\’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we\\\’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
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Customer Operations Specialist employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at OEV on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you a leg up!
✨Tip Number 2
Prepare for the unexpected! OEV values problem-solving skills, so be ready to tackle some real-life scenarios during your interview. Think about how you would handle customer issues and be ready to share your thought process.
✨Tip Number 3
Show your passion for sustainability! Since OEV is all about greener driving, make sure to express your enthusiasm for electric vehicles and sustainable practices. Share any personal experiences or projects that align with their mission.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to your interviewers. Mention something specific from your conversation to remind them of your chat and reinforce your interest in the role. It’s a small gesture that can make a big impact!
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and problem-solving right from the start. Share examples of how you've gone above and beyond in previous roles to create memorable experiences for customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with our mission at Octopus Electric Vehicles. We want to know how you can contribute to making the transition to zero-carbon driving seamless for our customers.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Octopus Energy
✨Know the Company and Its Mission
Before your interview, take some time to research Octopus Electric Vehicles and their mission to promote zero-carbon driving. Understanding their values and goals will help you align your answers with what they’re looking for in a Customer Operations Specialist.
✨Showcase Your Problem-Solving Skills
Since this role is all about enhancing customer experiences, be prepared to share specific examples of how you've tackled challenges in previous roles. Highlight your ability to think on your feet and propose improvements, as this will resonate well with their focus on continuous development.
✨Demonstrate Team Spirit
This position requires collaboration with various teams, so be ready to discuss your experience working both independently and as part of a close-knit team. Share stories that illustrate your teamwork skills and how you contribute to a positive work environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company culture, growth opportunities, or how they envision the future of customer operations. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
