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For Companies At a Glance
- Tasks: Help customers transition to zero-carbon driving and improve their experience.
- Company: Join a rapidly growing electric vehicle leasing start-up with a vibrant culture.
- Benefits: Flexible salary, great perks, and opportunities for personal growth.
- Why this job: Be part of the electric revolution and make a real impact on sustainability.
- Qualifications: Passion for problem-solving and teamwork; no prior EV knowledge needed.
- Other info: Dynamic work environment with a focus on innovation and customer satisfaction.
The predicted salary is between 28800 - 43200 ÂŁ per year.
What we do
Electric Car Leasing
Why we do it
Greener. Fairer. Future.
The Role, in a nutshell
We are looking for a Customer Operations Specialist who is passionate about delivering exceptional, high-quality service. You are the primary point of contact for our drivers, guide them through their leasing journey from the moment they order the car to the return and everything in between, acting as their expert guide through the transition to zeroâcarbon driving.
At Octopus Electric Vehicles, our service happens on the front lines, primarily over the phone. We need someone who can turn a complex logistics update into a reassuring conversation and a potential complaint into a 5âstar Trustpilot review. You will manage the driverâs journey from the moment we place their order, ensuring they feel supported every step of the way.
This is a hybrid role â 2 days in office per week minimum, in either London or Brighton.
What youâll do
- Deliver 5 Star Phone Support: Be the friendly, professional voice that drivers rely on. Handle inbound and outbound calls with empathy, ensuring every driver feels heard and valued.
- Own the Driver Journey: Manage the endâtoâend process from the point of ordering. Be your driverâs personal project manager, removing blockers and communicating updates.
- Champion Brand Reputation: Proactively seek opportunities to delight drivers, aiming for topâtier feedback from every interaction.
- Creative Problem Solving: When hurdles arise, such as manufacturer delays or spec changes, find creative, fair solutions that keep the driver mobile and happy.
- Operational Resilience: Maintain high standards and a positive attitude, even during busy periods, managing your workload effectively.
What youâll need
- Excellent Phone Manner: Natural communicator who can build rapport quickly and stay calm under pressure.
- A Passion for Service: Genuinely enjoy helping people and go the extra mile to ensure a \âmemorable experience\â for our customers.
- Resilience and Grit: Thrive in a fastâpaced \âscaleâup\â environment and view challenging conversations as an opportunity to gain customer trust. Comfortable working in ambiguous situations and with change.
- Attention to Detail: Eye for small things and enjoy ticking off boxes. Ensure no detail is missed in the contracting or delivery process.
- A Team Player Mindset: Enjoy working as part of a closeâknit team, sharing feedback and suggesting improvements to our processes as we grow.
- Knowledge of Cars/EVs (Preferable): Background or interest in the automotive industry or electric vehicles is an advantage and will help you hit the ground running.
Why else youâll love it here
- đ° Wondering what the salary for this role is? Just ask us! Salary is discussed on the call with a recruiter. We aim to match your experience with the correct salary because what matters most is the right fit with Octopus.
- đ Octopus Energy Group is a unique culture. Autonomy, rapid learning, and the chance to build breakthrough projects with amazing coâowners. We reward hard work with perks you actually care about â visit our perks hub â Octopus Employee Benefits.
- đ Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024, was 6th out of the top 100 startâups to work for by Tempo in 2025, and was voted among the 50 best places to work on Glassdoor in 2022. Our Group CEO, Greg, talks about our culture and empowerment in a podcast. Weâre also in the top 10 companies for senior leadership.
đ¶ P.s. Weâre a dogâfriendly company, so you may see fourâlegged friends in the offices. Feel free to bring yours; weâve taken precautions for those with allergies.
About us
The electric revolution has arrived â and from 2035 youâll no longer be able to buy a new petrol or diesel car in the UK.
Weâre building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a \âlease for life\â through an industryâchanging customer experience. This is your chance to join one of the UKâs most exciting startâups â making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.
Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.
Weâre an Octopus Energy company â an innovative new energy supplier, part of the Octopus Energy Group, which seeks to improve the lives of millions by transforming the industries we operate in. The Group also includes Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.
Please note we use AI to help us assess applications fairly and objectively.
If this sounds like you, weâd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and weâll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, weâre looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Customer Operations Specialist employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Customer Operations Specialist
âšTip Number 1
Network like a pro! Reach out to current employees at OEV on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you a leg up!
âšTip Number 2
Prepare for the unexpected! OEV values problem-solving skills, so be ready to tackle some real-life scenarios during your interview. Think about how you would handle customer issues and be ready to share your thought process.
âšTip Number 3
Show your passion for sustainability! Since OEV is all about greener driving, make sure to express your enthusiasm for electric vehicles and sustainable practices. Share any personal experiences or projects that align with their mission.
âšTip Number 4
Donât forget to follow up! After your interview, send a thank-you email to your interviewers. Mention something specific from your conversation to remind them of your chat and reinforce your interest in the role. Itâs a small gesture that can make a big impact!
We think you need these skills to ace Customer Operations Specialist
Some tips for your application đ«Ą
Show Your Passion: Let us see your enthusiasm for customer service and problem-solving right from the start. Share examples of how you've gone above and beyond in previous roles to create memorable experiences for customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with our mission at Octopus Electric Vehicles. We want to know how you can contribute to making the transition to zero-carbon driving seamless for our customers.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Octopus Energy
âšKnow the Company and Its Mission
Before your interview, take some time to research Octopus Electric Vehicles and their mission to promote zero-carbon driving. Understanding their values and goals will help you align your answers with what theyâre looking for in a Customer Operations Specialist.
âšShowcase Your Problem-Solving Skills
Since this role is all about enhancing customer experiences, be prepared to share specific examples of how you've tackled challenges in previous roles. Highlight your ability to think on your feet and propose improvements, as this will resonate well with their focus on continuous development.
âšDemonstrate Team Spirit
This position requires collaboration with various teams, so be ready to discuss your experience working both independently and as part of a close-knit team. Share stories that illustrate your teamwork skills and how you contribute to a positive work environment.
âšAsk Thoughtful Questions
At the end of the interview, donât shy away from asking questions. Inquire about the company culture, growth opportunities, or how they envision the future of customer operations. This shows your genuine interest in the role and helps you assess if itâs the right fit for you.
