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- Tasks: Investigate complaints and enhance customer experiences in the energy sector.
- Company: Leading energy supplier in the UK with a unique company culture.
- Benefits: Flexible salary structure and exciting growth opportunities.
- Why this job: Make a real difference by improving customer service and building strong relationships.
- Qualifications: Excellent communication skills and proven complaint handling experience.
- Other info: Collaborative environment focused on enhancing service quality.
The predicted salary is between 36000 - 60000 £ per year.
A leading energy supplier in the UK is seeking a skilled Customer Care Executive to investigate complaints and enhance customer experiences. The ideal candidate will possess excellent communication skills, proven complaint handling experience in regulated environments, and the ability to build strong relationships.
You will analyze complex complaints and provide fair outcomes while collaborating with customer-facing teams to improve service quality. With a flexible salary structure and unique company culture, this position offers an exciting opportunity for growth.
Complaints & Customer Insight Lead employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints & Customer Insight Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints handling and customer insight. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific examples where you’ve turned a complaint into a positive outcome. This will demonstrate your ability to enhance customer experiences, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complaints & Customer Insight Lead
Some tips for your application 🫡
Show Off Your Communication Skills: Make sure to highlight your excellent communication skills in your application. We want to see how you can convey complex ideas clearly and effectively, especially when it comes to handling complaints.
Demonstrate Your Experience: Share specific examples of your complaint handling experience in regulated environments. We love seeing real-life scenarios where you've turned a negative situation into a positive outcome for customers.
Build Relationships: Emphasise your ability to build strong relationships with both customers and team members. We value collaboration, so let us know how you've worked with others to improve service quality.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Octopus Energy
✨Know Your Stuff
Before the interview, make sure you understand the energy sector and the specific challenges it faces. Brush up on your knowledge of complaint handling in regulated environments, as this will show that you're serious about the role and can hit the ground running.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you turned a negative experience into a positive one, and be ready to share those stories.
✨Demonstrate Analytical Thinking
Be prepared to discuss how you approach complex complaints. Highlight your analytical skills by explaining your process for investigating issues and arriving at fair outcomes. This will show that you can handle the intricacies of customer complaints with ease.
✨Build Rapport with Interviewers
Remember, building strong relationships is crucial in this role. During the interview, engage with your interviewers, ask questions, and show genuine interest in their experiences. This not only helps you stand out but also reflects your ability to connect with others.
