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- Tasks: Lead clients through onboarding and project management for a seamless experience.
- Company: Join Octopus Electric Vehicles, a top-rated start-up transforming the EV industry.
- Benefits: Flexible salary, awesome perks, and a culture that values your input.
- Why this job: Be part of the electric revolution and make a real impact on sustainability.
- Qualifications: 5+ years in client onboarding or account management with strong analytical skills.
- Other info: Dynamic work environment with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Client Onboarding Executive, you will deliver an exceptional end-to-end Implementation and Onboarding experience for new clients. Acting as a subject matter expert on our customers and systems, you will play a critical role in deploying and configuring new ways of working, systems, and process solutions in partnership with multiple departments to support implementation of scheme set ups, as well as the client-facing launch. Reporting into the Client Onboarding Manager, you’ll be the primary post-sale contact, establishing a deep understanding of client requirements, you will support to advise the Onboarding Team, Business Development and Account Management Teams on best practices.
What you’ll do...
- Lead new clients through the technical and client-facing onboarding process in partnership with Business Development and Account Management.
- Project manage onboarding for a range of customers, including Enterprise accounts, ensuring clear communication of milestones to all stakeholders.
- Support Business Development with client pitches, tenders, and proposal documentation as required.
- Collaborate cross-functionally with Sales, Account Management, Product, and Engineering to improve the onboarding experience and streamline implementation processes.
- Ensure timely, accurate, and precise configuration updates to customer schemes throughout their lifecycle.
- Develop productive and trusted relationships with internal teams, and establish yourself as a point of contact for all things Client Onboarding.
- Collect, analyse, and present implementation data to measure success and inform continuous improvement.
What you’ll need...
- 5+ years of experience in Client Onboarding, Account Management or a related area, leading early-stage client projects.
- Strong attention to detail and analytical thinking.
- Confident presenter, with the ability to think on your feet in client-facing situations.
- Ability to handle and analyse large data sets, visualising them in a clear way for interpretation.
- Proactive in analysing data and trends, and identifying changes to present back to the team.
- Excellent communication skills, with the maturity, gravitas and ability to engage and influence senior stakeholders internally and externally.
- Able to problem solve and operate independently, taking proactive responsibility for the performance of your launches and implementation projects.
- A start-up / entrepreneurial mindset, being able to adjust to change and keep up with a fast-moving business.
Preferred...
- Experience of working with Enterprise accounts.
- Project Management Qualification (e.g. Prince2).
- Familiarity with CRM software such as Pipedrive and data-analytics software such as Databricks.
- An interest in sustainability, and a desire to accelerate the transition to electric vehicles.
- Knowledge of employee benefits, EVs or leasing would be great but not crucial.
About us
The electric revolution has arrived – and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.
Client Onboarding & Project Manager in City of London employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding & Project Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Client Onboarding & Project Manager. Highlight your ability to manage projects and build relationships, as these are key in this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Onboarding & Project Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Onboarding & Project Manager role. Highlight your relevant experience and skills that match the job description, especially your project management and client onboarding expertise.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated with clients or stakeholders in the past.
Highlight Your Analytical Abilities: The job requires strong analytical thinking, so be sure to mention any experience you have with data analysis or problem-solving. Share specific instances where you've used data to drive decisions or improve processes, as this will show us you're proactive and detail-oriented.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures your application gets the attention it deserves. Plus, it’s a great way to explore more about our culture and values!
How to prepare for a job interview at Octopus Energy
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the company’s clients and their needs. Familiarise yourself with their pain points and how the onboarding process can address them. This will help you demonstrate your expertise and show that you’re ready to hit the ground running.
✨Master the Art of Communication
As a Client Onboarding & Project Manager, clear communication is key. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with stakeholders in the past, especially in challenging situations. This will showcase your ability to engage and influence effectively.
✨Showcase Your Analytical Skills
Be ready to discuss how you handle and analyse data. Bring examples of how you've used data to improve onboarding processes or project outcomes. This will highlight your analytical thinking and attention to detail, which are crucial for this role.
✨Embrace the Start-Up Mindset
Demonstrate your adaptability and entrepreneurial spirit during the interview. Share experiences where you’ve thrived in fast-paced environments or adapted to change. This will resonate well with the company’s culture and show that you’re a great fit for their dynamic team.
