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- Tasks: Engage with small business owners about renewable energy and enhance their experience with Octopus Energy.
- Company: Join Octopus Energy, a leader in transforming the energy market for small businesses.
- Benefits: Enjoy a supportive team environment, flexible work options, and opportunities for personal growth.
- Why this job: Be part of a mission to make energy greener while connecting with local businesses.
- Qualifications: Self-motivated individuals with a passion for customer service; B2B experience is a plus.
- Other info: No CV? Just send a message about yourself and why you want to join us!
The predicted salary is between 30000 - 42000 £ per year.
Newcastle, UK
Octopus Energy UK – Acquisition /
Full-time /
On-site
Octopus Energy Business has exciting opportunities to join our field team, helping small businesses. Over the last few years, we’ve been changing the landscape of traditional field sales and re-inventing customer interactions within the domestic energy market.
We’re now revolutionising the business energy market, with a focus on helping micro businesses with our transparent approach to engaging with new business prospects. We\’re focused on making energy greener and better, for everyone – both at home and at work. We put our customers first, every time, and are looking for amazing people to help us do that!
Here at Octopus, we’re working hard to reinvent face to face activity by combining better customer data, our innovative tech platform (Kraken Technologies) with local targeted marketing in order to create more detailed and engaging conversations with small business owners. You’ll be at the frontline of our brand and as such, you’re responsible for showing the best of Octopus Energy Business.
What You\’ll Do:
- Communicate with businesses; Our Business Energy Helpers spend their time talking to small business owners and decision makers explaining the benefits of renewable energy and helping them switch to Octopus Energy Business.
- We are obsessed with excellent customer experience and we go above and beyond to ensure this happens with every business we speak to, leaving them feeling positive about Octopus, regardless if they switch.
- Engage with customers via various channels, primarily at their business, as well as showcasing our services at venues, events, and business expos and conferences around the country.
- Help shape the small business products we offer; feedback we receive from customers helps us build new tariffs, launch new initiatives, and make changes to our existing tariffs.
- Enhance the customer experience; we’ll provide you with the tools to discuss domestic energy, solar, heat pumps, and many more additional services.
What You\’ll Need:
- Ability to self-motivate and work autonomously, as our Business Energy Helpers often work in small teams.
- Honest and hard-working approach; our teams love helping customers and each other.
- Previous experience in a B2B role or in the energy industry is advantageous, although not essential.
- Understanding of the business sales cycle, including diary planning and pipeline management.
- Willingness to learn new things and work with a caring team that values communication and support.
If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team! If you don\’t have a CV to hand, that\’s also fine… please attach a short message as your CV just telling us a bit more about you and why you\’re interested in a career at Octopus Energy!
If this sounds like you then we\’d love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Let us know, and we\’ll do what we can to customize your interview process for comfort and maximum impact!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. We’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives they bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries: Utilities and Environmental Services
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Business Energy Helper employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Energy Helper
✨Tip Number 1
Familiarize yourself with the renewable energy sector and Octopus Energy's unique approach. Understanding their values and how they engage with small businesses will help you connect better during your conversations.
✨Tip Number 2
Practice your communication skills, especially in explaining complex topics like renewable energy in simple terms. Role-playing scenarios with friends or family can help you feel more confident when talking to business owners.
✨Tip Number 3
Network with professionals in the energy industry or attend local business events. This can provide you with insights into the B2B sales cycle and help you understand the needs of small business owners.
✨Tip Number 4
Show your enthusiasm for customer experience by sharing examples of how you've gone above and beyond in previous roles. This will demonstrate your alignment with Octopus Energy's commitment to excellent service.
We think you need these skills to ace Business Energy Helper
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Business Energy Helper position. Understand the key responsibilities and the skills required, such as customer engagement and knowledge of renewable energy.
Craft a Personal Message: Since Octopus Energy encourages applicants to submit a short message instead of a traditional CV, use this opportunity to express your passion for renewable energy and why you want to work with them. Highlight any relevant experience or skills that align with the role.
Showcase Your Customer Focus: Emphasize your commitment to excellent customer service in your application. Provide examples of how you've gone above and beyond for customers in previous roles or experiences, even if they are not directly related to the energy sector.
Be Honest and Authentic: Octopus Energy values honesty and empathy. Make sure your application reflects your genuine personality and approach. Don’t hesitate to share your motivations and what drives you to help small businesses switch to greener energy solutions.
How to prepare for a job interview at Octopus Energy
✨Show Your Passion for Renewable Energy
Make sure to express your enthusiasm for renewable energy and how it can benefit small businesses. Share any personal experiences or knowledge you have about the industry to demonstrate your commitment to making energy greener.
✨Highlight Your Customer Service Skills
Since Octopus Energy values excellent customer experience, be prepared to discuss examples of how you've gone above and beyond for customers in previous roles. This will show that you align with their customer-first approach.
✨Demonstrate Your Ability to Work Autonomously
As a Business Energy Helper, you'll often work independently. Share instances where you've successfully managed your time and tasks without direct supervision, showcasing your self-motivation and organizational skills.
✨Be Open to Learning and Feedback
Octopus Energy is looking for team members who are willing to learn and adapt. Discuss your eagerness to grow within the role and how you value feedback from customers to improve services and products.
