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For Companies At a Glance
- Tasks: Provide exceptional support to customers and tackle complex inquiries with empathy.
- Company: Leading energy provider in Brighton with a focus on customer care.
- Benefits: Hybrid working opportunities, competitive salary, and a supportive work environment.
- Why this job: Make a real impact by helping customers and solving their problems.
- Qualifications: Passion for customer service and ability to adapt to new challenges.
- Other info: Join a team-oriented environment that values collaboration and growth.
The predicted salary is between 28800 - 48000 £ per year.
A leading energy provider in Brighton is seeking a dedicated Customer Service Representative to provide exceptional support to its customers. In this role, you will handle inquiries from start to finish, tackle complex problems, and engage in empathetic conversations.
The ideal candidate is passionate about customer service, able to adapt to new challenges, and a team player. This position offers hybrid working opportunities, competitive salary, and a supportive work environment.
Hybrid Energy Customer Advisor — Care, Solve & Impact in Brighton employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Energy Customer Advisor — Care, Solve & Impact in Brighton
✨Tip Number 1
Research the company and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves tackling complex issues, think of examples from your past experiences where you've successfully resolved customer queries or challenges.
✨Tip Number 3
Show off your empathy during conversations. This role is all about connecting with customers, so be ready to demonstrate how you can understand and relate to their concerns.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals like you to join our team.
We think you need these skills to ace Hybrid Energy Customer Advisor — Care, Solve & Impact in Brighton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing candidates who genuinely care about making a difference!
Tailor Your Application: Make sure to customise your application to fit the role of Hybrid Energy Customer Advisor. Highlight your problem-solving skills and ability to handle complex inquiries. We want to see how you can adapt to new challenges and contribute to our team!
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. A friendly tone can go a long way in showing us you’d be a great fit for our supportive work environment.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Octopus Energy
✨Know the Company Inside Out
Before your interview, take some time to research the energy provider. Understand their values, mission, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about times when you solved complex problems or turned a negative situation into a positive one. This will demonstrate your ability to handle inquiries from start to finish.
✨Practice Empathy in Conversations
Since the role requires engaging in empathetic conversations, practice how you would respond to various customer scenarios. Role-playing with a friend can help you articulate your thoughts clearly and show that you can connect with customers on a personal level.
✨Be Ready for Adaptability Questions
The ideal candidate is someone who can adapt to new challenges. Prepare to discuss situations where you had to adjust quickly to changes or learn new skills. Highlight your flexibility and willingness to grow, as this will resonate well with the interviewers.
