Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate and analyse customer complaints while ensuring compliance with regulations.
- Company: Leading energy provider in Brighton with a vibrant company culture.
- Benefits: Flexible salary based on experience and a focus on autonomy.
- Why this job: Make a real difference in customer care and enhance your communication skills.
- Qualifications: Strong communication skills and experience in complaint handling.
- Other info: Join a dynamic team that values co-ownership and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading energy provider in Brighton is seeking a Customer Care Executive to investigate and analyze complaints while ensuring regulatory compliance. The ideal candidate will possess strong communication skills and have experience in complaint handling within a regulated environment.
Responsibilities include:
- Conducting root cause analysis
- Coaching team members
- Maintaining documentation
The position offers flexibility in salary aligned with experience and a vibrant company culture emphasizing autonomy and co-ownership.
Complaints & Customer Insight Lead in Brighton employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints & Customer Insight Lead in Brighton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaint handling and customer insight. We should also think about specific examples from our past experiences that showcase our skills.
✨Tip Number 3
Show off your communication skills during the interview! Remember, it’s not just about what we say, but how we say it. Be clear, concise, and confident in our responses.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Complaints & Customer Insight Lead in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for the Complaints & Customer Insight Lead role, make sure to highlight your experience in handling complaints. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Your Experience: We want to see your experience in complaint handling within a regulated environment. Be specific about your past roles and how they relate to the responsibilities mentioned in the job description. This will help us understand how you can contribute to our team.
Emphasise Your Analytical Skills: Root cause analysis is a big part of this role, so don’t shy away from showcasing your analytical skills. Share examples of how you've successfully investigated and resolved complaints in the past, as this will set you apart from other candidates.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Octopus Energy
✨Know Your Stuff
Make sure you understand the ins and outs of complaint handling, especially in a regulated environment. Brush up on relevant regulations and be ready to discuss how you've navigated similar situations in the past.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to convey complex information clearly. Think about times when you successfully resolved a complaint through effective dialogue.
✨Demonstrate Analytical Thinking
Be ready to talk about your experience with root cause analysis. Prepare a specific example where you identified a problem, analysed it, and implemented a solution. This will show your analytical skills and proactive approach.
✨Emphasise Team Coaching
As coaching team members is part of the job, think of instances where you've mentored or trained others. Share how you helped them improve their skills, which will demonstrate your leadership potential and commitment to team success.
