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For Companies At a Glance
- Tasks: Support customers with their green energy tech from purchase to installation.
- Company: Join a unique and innovative company focused on clean energy solutions.
- Benefits: Starting salary of £27,300, equity share options, and a dynamic work environment.
- Why this job: Be part of the green revolution and help customers enjoy sustainable living.
- Qualifications: Strong organisational skills and a passion for customer experience.
- Other info: Great opportunities for personal growth in a fast-paced, collaborative culture.
The predicted salary is between 16380 - 22740 £ per year.
Overview
Our smart energy and low carbon heating solutions mean our customers can enjoy clean, green and cosy homes. As a Smart Tech Specialist, you\’ll be responsible for supporting customers as they go from purchase to install of Solar Panels, Air Source Heat Pumps or Electric Vehicle Chargers. All our customers are passionate and excited for their green energy technology, so it\’s your job to keep that excitement up. We\’re looking for people who can join us on the front line, supporting customers with a passion for our mission and growing their career with us. Our people are our strongest asset, and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Responsibilities
- Supporting the post-sales process by being the go-to-person for your customers, helping them get ready for installations, booking our install crews in to get the work completed, generating their install documentation, claiming grants and incentives, and loads more
- Collaborate with survey and installation teams and third party suppliers to make the Solar and Air Source Heat Pump magic happen
- Staying on top of all admin to ensure a smooth, enjoyable experience for our customers
- Become an expert in our tech with real ownership in the navigation of the installation journey and all its excitement
- Be a real advocate for the technology that we are excited to launch across the UK and beyond!
Qualifications
- Strong organisational skills and the ability to manage your own time and workload effectively
- A love of dynamic and active office environments, being able to adjust to change and keep up with a fast moving business
- Exceptional communication, ensuring customers feel good about each and every conversation and are excited during their installation
- A solution focused approach and positive outlook
- Empathy and understanding to help make the right decisions when it comes to customer experience
- A love of taking on new tasks and challenges to develop and grow within your role
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Smart Tech Specialist (Customer Operations) employer: Octopus Energy Ltd
Contact Detail:
Octopus Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart Tech Specialist (Customer Operations)
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and the tech they offer. This way, when you chat with them, you can show off your passion for their green energy solutions and how you fit into their vision.
✨Tip Number 2
Practice your communication skills! Since you'll be the go-to person for customers, being able to explain complex tech in simple terms is key. Role-play with a friend or family member to get comfortable with the lingo and keep that excitement alive.
✨Tip Number 3
Show off your organisational skills! Think about how you can manage multiple tasks effectively. Maybe create a mock schedule of what your day would look like as a Smart Tech Specialist to demonstrate your time management prowess during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of making homes greener.
We think you need these skills to ace Smart Tech Specialist (Customer Operations)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for green energy and technology shine through. We want to see that you’re genuinely excited about helping customers transition to clean energy solutions!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the Smart Tech Specialist role. We love seeing how your unique background can contribute to our mission!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to understand and showcases your organisational skills right from the start.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us at Octopus Energy.
How to prepare for a job interview at Octopus Energy Ltd
✨Know Your Tech
Familiarise yourself with the smart energy solutions you'll be discussing, like Solar Panels and Air Source Heat Pumps. Being able to speak confidently about these technologies will show your passion and expertise, which is exactly what they’re looking for.
✨Show Your Customer Focus
Prepare examples of how you've supported customers in the past. Highlight your communication skills and how you’ve kept customers excited and informed during their journey. This role is all about making customers feel good, so demonstrate that you can do just that!
✨Emphasise Organisational Skills
Since this position requires strong organisational abilities, think of times when you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure a smooth experience for customers.
✨Be Ready for Change
This company thrives in a dynamic environment, so be prepared to talk about how you adapt to change. Share experiences where you’ve embraced new challenges or adjusted your approach to meet evolving needs, showing that you can keep up with their fast-paced business.
