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- Tasks: Support customers with overdue accounts and provide excellent service while learning credit control processes.
- Company: Join a dynamic team at Octopus Energy for Business, focused on customer satisfaction.
- Benefits: Comprehensive training, potential apprenticeship, and opportunities for career growth.
- Why this job: Make a real difference in customers' financial journeys while building your career in finance.
- Qualifications: Strong communication skills and a passion for customer service; interest in finance is a plus.
- Other info: Fast-paced environment with a supportive team and a focus on personal development.
The predicted salary is between 36000 - 60000 £ per year.
As a Junior Business Credit Specialist, you'll be a foundational member of our Business Credit team, receiving comprehensive training to support individuals and businesses. Your primary goal will be to provide outrageously good customer service, supporting customers in resolving their financial obligations, and learning the processes for the timely collection of outstanding balances. As part of this role we will discuss the opportunity to take part in a CICM Level 3 Credit Control apprenticeship, this will be dependent upon successful completion of your 6 month probation.
Responsibilities
- Learning and executing the process of reaching out to customers with overdue accounts to discuss and agree appropriate payment plans.
- Answering inbound calls, and responding to customer inquiries regarding debt, payment plans, and their energy account.
- Providing outrageously good customer service to support our Business customers in leaving our debt collection process, discussing objections to their switch and credit referencing.
- Resolve queries from both internal and external third-party partners, maintaining a flexible approach which is conscious of commercial impact.
- Assisting the team in utilising credit reference agency data and financial insights to inform effective, risk-aware escalation and debt resolution decisions.
- Supporting the identification and resolution of common account issues to improve the customer journey and reduce obstacles to them making payment.
- Assist the team in identifying customer trends and supporting the development and deployment of repayment strategies.
- Working collaboratively with team members and the wider credit family to do the right thing for the customer, and build sustainable long-term solutions.
- Working closely with the wider Octopus Energy for Business operations team, to advise Energy Specialists on debt processes and the Credit Team perspective.
- A keen interest in credit control, finance, or accounting, and a desire to build a career in this field.
- Excellent communication skills and the ability to have difficult conversations with empathy.
- Be passionate about customers and always seek to provide a first-class service.
- A highly motivated self-starter with a strong desire to learn, contribute to problem-solving, and take ownership of tasks.
- Ability to work independently and as part of a team in a fast-paced environment.
- Forward-thinking, with a growth mindset and a good head for numbers!
Junior Business Credit Specialist in Leicester employer: Octopus Energy Ltd
Contact Detail:
Octopus Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Business Credit Specialist in Leicester
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues who might have connections in the finance or credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Junior Business Credit Specialist roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your passion for customer service! During interviews, share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you're not just looking for any job, but that you're genuinely excited about providing outrageously good service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to dive into the world of credit control with us.
We think you need these skills to ace Junior Business Credit Specialist in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Business Credit Specialist role. Highlight any customer service experience and your interest in finance or credit control to catch our eye!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about providing outrageously good customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves having difficult conversations with empathy, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've handled tough situations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Octopus Energy Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of credit control and customer service. Brush up on common terms and processes related to debt collection, as well as the specific responsibilities of a Junior Business Credit Specialist. This will show your enthusiasm and readiness to learn.
✨Practice Empathy
Since you'll be having difficult conversations with customers, practice how to approach these discussions with empathy. Role-play scenarios where you might need to negotiate payment plans or resolve objections. This will help you feel more comfortable and confident during the actual interview.
✨Show Your Passion
Let your passion for customer service shine through! Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re not just looking for a job, but that you genuinely care about providing first-class service.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the company’s goals.
