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- Tasks: Be the go-to person for our clients, guiding them on their electrification journey.
- Company: Join Octopus Fleet, a leader in electric vehicle charging solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and sustainability.
- Why this job: Make a real impact by helping businesses transition to sustainable energy.
- Qualifications: Passion for client success and experience in a fast-paced, client-facing role.
- Other info: Collaborate with diverse teams to shape the future of eMobility.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Relationship Ownership: Act as the primary post-sales point of contact for our large fleet clients, serving as a trusted advisor on their electrification journey.
- Experience Excellence: Deliver a world-class client experience by proactively identifying needs and ensuring every touchpoint adds value.
- Retention & Growth: Monitor account health and usage metrics to drive long-term retention and identify opportunities for account expansion.
- Performance Tracking: Deliver regular reporting to clients on their electrification progress.
- Onboarding & Compliance (KYB):
- Seamless Transitions: Manage the hand-off from Sales to Success, ensuring no data or momentum is lost during the implementation phase.
- KYB Navigation: Guide clients through the Know Your Business (KYB) vetting process with clarity and speed, removing friction to get them "charge-ready" in record time.
- Compliance Advocacy: Ensure all client documentation meets rigorous regulatory standards while maintaining a supportive, non-bureaucratic feel.
- The Voice of the Client: Partner closely with Product and Tech teams to advocate for user requests.
- Product Evolution: Translate client pain points into feature requirements, ensuring our roadmap stays aligned with the evolving needs of the electrification market.
Qualifications
- Ideally minimum one year experience in a similar / client facing position.
- A genuine passion for delivering awesome client experiences and driving sustainability.
- Comfortable speaking with businesses.
- Fantastic written communication skills, able to vary your tone and intended outcome based on whom you're speaking to.
- You thrive in a fast-paced environment and can manage multiple priorities.
- A quick and independent learner.
- A calm and experienced operational mindset: able to plan ahead, scope, evaluate, and implement.
- A knack for detail and a desire to see things through to completion.
- Experience working in Operations in a high-growth company is desirable.
- Able to thrive in ambiguity and take a structured approach to problem-solving.
About Octopus Fleet
We're making electric vehicle charging as smart and as simple as possible by building the giant, virtual charging platform of the future. In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more. But it's just the start: we're busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers. Octopus Fleet is our business offering, a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused on simplifying operations across mixed and fully electrified vehicle fleets. We're looking for a talented Client Success Manager to join the Octopus Fleet team and deliver next-level customer service while supporting our business customers in their transition to sustainable energy.
Client Success Manager in City of Westminster employer: Octopus Energy Ltd
Contact Detail:
Octopus Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that Client Success Manager role.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for an informal chat or a coffee meeting with potential employers. This is your chance to demonstrate your passion for client success and sustainability face-to-face.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle client challenges or improve their experience. Practising your responses will help you feel confident and ready to impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in the electrification journey. Your next big opportunity could be just a click away!
We think you need these skills to ace Client Success Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion: Let us see your genuine enthusiasm for delivering awesome client experiences. Share examples of how you've gone above and beyond in previous roles to make clients feel valued and supported.
Tailor Your Tone: Remember, fantastic written communication skills are key! Adjust your tone based on the audience you're addressing. Whether it's a formal report or a casual email, make sure it resonates with the reader.
Highlight Relevant Experience: If you've got experience in a client-facing role, shout about it! We want to know how you've navigated challenges and contributed to client success in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Octopus Energy Ltd
✨Know Your Stuff
Before the interview, dive deep into Octopus Fleet's mission and values. Understand their electrification journey and how they aim to simplify EV charging. This will help you speak confidently about how your experience aligns with their goals.
✨Showcase Your Client-Centric Approach
Prepare examples from your past roles where you delivered exceptional client experiences. Highlight how you proactively identified client needs and drove retention and growth. This will demonstrate your passion for client success and sustainability.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of situations where you managed multiple priorities or navigated ambiguity. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly and Confidently
Since fantastic written and verbal communication skills are key, practice varying your tone based on the audience. Be prepared to discuss technical details with the Product and Tech teams while also being relatable to clients. This will show your versatility.
