Octopus Energy Group is seeking a QA-focused professional to join the Octopus EV Operations team in the UK. You will audit customer interactions across calls, emails and chat, providing actionable feedback to improve quality and compliance with internal processes and FCA requirements.
You will identify knowledge gaps, reinforce best practices, and help teams set realistic expectations for drivers while driving continuous improvement in customer experience.
Quality Assurance & Customer Operations Specialist employer: Octopus Energy Group
At Octopus Centre for Heating Technology, we pride ourselves on being an innovative employer that fosters a collaborative and dynamic work culture. Located in Portadown, our team enjoys a supportive environment with ample opportunities for professional growth and development, as we lead the charge in sustainable heating solutions. Join us to make a meaningful impact while working alongside passionate individuals dedicated to pushing the boundaries of technology.
