Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with overdue accounts and provide exceptional service.
- Company: Join a top-rated company known for its innovative culture and employee empowerment.
- Benefits: Flexible salary discussions, comprehensive training, and career development opportunities.
- Why this job: Kickstart your career in finance while making a real difference for customers.
- Qualifications: Interest in credit control and strong communication skills are essential.
- Other info: Enjoy a dynamic work environment with excellent growth potential.
The predicted salary is between 30000 - 42000 £ per year.
As a Junior Business Credit Specialist, you will be a foundational member of our Business Credit team, receiving comprehensive training to support individuals and businesses. Your primary goal will be to provide outrageously good customer service, supporting customers in resolving their financial obligations, and learning the processes for the timely collection of outstanding balances. As part of this role, we will discuss the opportunity to take part in a CICM Level 3 Credit Control apprenticeship, which will be dependent upon successful completion of your 6-month probation.
What you’ll do:
- Learning and executing the process of reaching out to customers with overdue accounts to discuss and agree appropriate payment plans.
- Answering inbound calls, and responding to customer inquiries regarding debt, payment plans, and their energy account.
- Providing outrageously good customer service to support our Business customers in leaving our debt collection process, discussing objections to their switch and credit referencing.
- Resolving queries from both internal and external third-party partners, maintaining a flexible approach which is conscious of commercial impact.
- Assisting the team in utilising credit reference agency data and financial insights to inform effective, risk-aware escalation and debt resolution decisions.
- Supporting the identification and resolution of common account issues to improve the customer journey and reduce obstacles to them making payment.
- Assisting the team in identifying customer trends and supporting the development and deployment of repayment strategies.
- Working collaboratively with team members and the wider credit family to do the right thing for the customer, and build sustainable long-term solutions.
- Working closely with the wider Octopus Energy for Business operations team, to advise Energy Specialists on debt processes and the Credit Team perspective.
What you’ll need:
- A keen interest in credit control, finance, or accounting, and a desire to build a career in this field.
- Excellent communication skills and the ability to have difficult conversations with empathy.
- Be passionate about customers and always seek to provide a first-class service.
- A highly motivated self-starter with a strong desire to learn, contribute to problem-solving, and take ownership of tasks.
- Ability to work independently and as part of a team in a fast-paced environment.
- Forward-thinking, with a growth mindset and a good head for numbers!
Why you’ll love it here:
- Just ask about salary during a call with a recruiter. We genuinely want to match your experience with the correct salary and prefer not to advertise a fixed figure as we value flexibility and the right fit.
- Octopus Energy Group has a unique culture where people learn, decide, and build quickly. We offer autonomy, a wide range of co-owners, and projects that break new ground.
- We’ve received recognition such as being named the UK's top company to work for and ranking in the top ten in the Sunday Times Best Places to Work 2024.
- Our Group CEO has shared a podcast about our culture and how we empower our people.
- We’re also listed among the top 10 companies for senior leadership.
If this sounds like you then we’d love to hear from you. Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. You’ll chat with our recruitment team, and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at talent@octoenergy.com and we’d love to help!
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Junior Business Credit Specialist in Leicester employer: Octopus Energy Group
Contact Detail:
Octopus Energy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Business Credit Specialist in Leicester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be having those tricky conversations with customers, it’s crucial to sound confident and empathetic. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what you want to know regarding their approach to customer service and credit control.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at Octopus Energy for Business!
We think you need these skills to ace Junior Business Credit Specialist in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you care about providing outragesly good customer service. Share any experiences where you've gone above and beyond to help someone out, as this will resonate with our values.
Highlight Your Communication Skills: Since you'll be having some tricky conversations, it's important to showcase your excellent communication skills. Use examples from your past where you've successfully navigated difficult discussions or resolved conflicts with empathy.
Demonstrate Your Interest in Finance: We’re looking for someone keen on credit control and finance. Make sure to mention any relevant coursework, projects, or experiences that show your enthusiasm for this field. It’ll help us see your potential for growth!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application gets to the right people and you can easily keep track of your progress. Plus, it’s super straightforward!
How to prepare for a job interview at Octopus Energy Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of credit control and finance. Brush up on common terms and processes related to debt collection and payment plans. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Empathy
Since you'll be having difficult conversations with customers, practice how to approach these discussions with empathy. Role-play scenarios with a friend or family member where you have to resolve a customer’s concerns. This will prepare you for the real thing and demonstrate your customer service skills.
✨Show Your Passion
During the interview, express your enthusiasm for providing 'outrageously good customer service'. Share examples from your past experiences where you went above and beyond for a customer. This will highlight your commitment to the role and align with the company’s values.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the team.
