Customer Service Advisor in Leicester

We are not here to read scripts or tick boxes. We are here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.

Your team? A group of brilliant minds tackling challenges together. No egos, no corporate nonsense; just a passionate team changing the industry.

It’s not always easy - but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it, something new to learn. If you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.

What you’ll do:

• Making energy easy. Helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro. You’ll find the best fix fast for billing queries, meter issues, or complex energy conundrums.
• End-to-end service. You’ll handle queries from start to finish, including complaints, ensuring customers get the right help the first time.
• Thinking on your feet. No scripts, just real conversations where you listen, understand, and deliver solutions that make sense.
• Treat every customer with care. We believe in warmth, kindness, and going the extra mile.
• Making a difference. You’ll have a real impact, whether it’s helping someone struggling with their energy bills or advising on greener energy choices.

The types of people we would love to hear from are those that are:

• Live for great customer service. You get a kick out of helping people and making their day better.
• Ask questions and embrace change. You’ll love learning new things and rolling with the punches.
• Have each other’s backs. Just a team of brilliant people supporting each other.
• Care about the planet. We’re fighting climate change and want people who share our passion for a greener future.
• Spot problems and fix them. You’ll be the first to figure out a better way and make it happen.
• Tackle tough calls head-on. You’ll take challenging conversations in stride and keep finding solutions.
• Look out for those who need it most. You’ll bring empathy, patience, and the right support every time.

What’s in it for you?

• EV salary sacrifice – drive electric & save
• Cycle-to-work scheme
• Share options – own a little piece of the pie
• Fully stocked kitchens – snacks = fuel = happiness
• Weekly 'Family Dinner' catch-ups

A bit about the role:

• Location - Central Leicester
• Our need - Immediate starters
• Salary - £24,600
• Hours - Full Time

Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you:

• First Stage Interview – Speak to one of the team or record your responses to pre-set questions at a time that fits you.
• Prep Call – Arrange a call with someone from the Talent Team for an overview of what you need to know to succeed in the next stage.
• Discovery Day – Meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews.

Got any burning questions before then? Drop us a message at [email protected] and we’d love to help.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Let us know, and we’ll do what we can to customise your interview process for comfort.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. Final hiring decisions are ultimately made by humans.