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- Tasks: Lead arrears and collections processes for our electric car leasing business.
- Company: Join Octopus Electric Vehicles, a top-rated start-up transforming the automotive industry.
- Benefits: Flexible salary, perks you care about, and a dog-friendly office.
- Why this job: Be part of a greener future while developing your finance skills in a dynamic environment.
- Qualifications: Experience in regulated finance, strong Excel skills, and excellent communication abilities.
- Other info: Work with a supportive team that values your unique perspective and growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a FinOps Debt Specialist to help lead our Arrears and Collections processes. You will be key in dealing with later stage accounts as well as helping to build a scalable process that stays ahead of our customer base and volumes of late payers. We need someone that has a great eye for detail, is a self-starter, and is willing to act as an ambassador for Finance’s interests to the rest of the business.
What you’ll do:
- Play a key role in shaping our consumer proposition as we grow our leasing business; ensuring we are compliant with all regulatory requirements.
- Handle escalations for cases that have proved difficult to solve, whether through our early collections process or different areas of the business (e.g. Account Management).
- Liaise with different parts of the business to build processes that deal with our late and non-payers (e.g. vehicle collection).
- Develop our arrears reporting processes; both internally and to funders.
- Process settlements with funders for businesses who are in arrears or insolvent.
- Support with staying on top of both internal and external queries (e.g. Slack and Intercom).
- Build out our process for businesses that have gone into administration.
- Lay the groundwork for our Legal claims process.
What you’ll need:
- Experience working in a highly regulated space, such as FCA regulated consumer products and credit.
- A numerical mindset and demonstrable experience working with large datasets (strong Excel/Sheets skills are a must and SQL is a plus).
- Experience in a customer facing role, preferably in an account management context.
- Knowledge of CRM billing systems and Collections processes are preferred.
- The ability to have difficult conversations both internally and externally.
- Excellent verbal and written communication skills, with the ability to present financial information in a clear and concise manner to stakeholders at all levels of the organisation.
- A positive ‘can do’ attitude with confidence in your own abilities.
- Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and meeting tight deadlines.
Why else you’ll love it here:
- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary.
- Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground.
- We want your hard work to be rewarded with perks you actually care about!
- Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024.
- We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022.
- Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
- We’ve also been placed in the top 10 companies for senior leadership.
- Just to let you know, we are a dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours!
About us: The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We’re an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in.
Please note we use AI to help us assess applications fairly and objectively. If this sounds like you then we’d love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Finance Operations Specialist - Debt employer: Octopus Energy Group
Contact Detail:
Octopus Energy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Operations Specialist - Debt
✨Tip Number 1
Network like a pro! Reach out to people in the finance and operations space, especially those who work at companies you're interested in. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show us how your skills align with our mission of making electric car leasing greener and fairer. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your communication skills! Whether it's handling difficult conversations or presenting financial info, being clear and confident is key. We want to see you shine in those tough discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always keen to find the right octofit, so don’t hold back!
We think you need these skills to ace Finance Operations Specialist - Debt
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in finance operations, especially in regulated environments. We want to see how your skills align with our mission of creating a greener future!
Show Off Your Numbers Skills: Since this role involves working with large datasets, don’t shy away from showcasing your Excel or SQL skills. Include specific examples of how you've used these tools in previous roles to solve problems or improve processes.
Communicate Clearly: Your written communication skills are key! When you apply, ensure your application is clear and concise. We love candidates who can present financial information in an easy-to-understand way, so keep that in mind.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Octopus Energy Group
✨Know Your Numbers
As a Finance Operations Specialist, you'll be dealing with large datasets and financial information. Brush up on your Excel and SQL skills before the interview. Be prepared to discuss how you've used these tools in past roles to analyse data or solve problems.
✨Showcase Your Communication Skills
You'll need to present financial information clearly to various stakeholders. Practice explaining complex financial concepts in simple terms. Consider using examples from your previous experience where you successfully communicated difficult information.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you've handled challenging situations, especially in customer-facing roles. Prepare specific examples of escalated cases you've resolved, focusing on your approach and the outcome. This will show your ability to manage difficult conversations effectively.
✨Understand the Company Culture
Familiarise yourself with Octopus Electric Vehicles' mission and values. They value autonomy and innovation, so think about how your personal work style aligns with their culture. Be ready to discuss how you can contribute to their goals of sustainability and customer experience.