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- Tasks: Support customers in financial difficulty through calls and emails, creating tailored repayment plans.
- Company: Join Octopus Energy, a top-rated company known for its unique culture and commitment to customer care.
- Benefits: Enjoy flexible salary discussions, rewarding perks, and a supportive work environment.
- Why this job: Make a real impact while working in a fast-paced, empathetic team that values your input.
- Qualifications: Passion for helping others is key; experience in credit collections is a bonus but not essential.
- Other info: We encourage all applicants, regardless of meeting 100% of requirements, to apply.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about making a positive impact on the planet and delivering exceptional customer experiences?
Octopus Energy is looking for passionate and empathetic individuals to join our incredible team in Coventry as Credit Specialists. Our team plays a vital role in the business, helping to support Octopus Energy customers, who may have found themselves in financial difficulty.
Our customers are at the centre of everything we do, so it’s on us to help and support them if they find themselves in financial difficulty. As a Credit Specialist, you should understand that each customer’s situation is different so we’re looking for someone who can use their own initiative to tackle a range of sensitive customer scenarios. This role will include a significant level of outbound calling to our customers, so the ability to demonstrate a deep care for our customers over many conversations will be key.
What you\’ll do:
- Talking to customers that might be in financial difficulty.
- Handling customer communications through a range of channels such as inbound and outbound phone calls, emails and text messages.
- Using your initiative to find the best way forward through agreeing appropriate repayment plans using external tools such as PayLink to review affordability levels and engage with customers to agree repayment plans.
- Own customer issues from start to finish, resolving problems and maintaining contact throughout.
- Identifying vulnerabilities customers may have – both financially and non-financially – to ensure we are providing the most appropriate level of care and service to them.
What you\’ll need:
- Be passionate about customers and always seek to provide a first class service.
- A fast learner that has meticulous attention to detail.
- Fluid and comfortable in a fast paced environment where you might be pulled in different directions.
- Experience in credit collections or the energy industry is a bonus, but not essential – we\’re more interested in your passion for helping customers and making a difference.
- Able to manage your own workload.
- Helpful and patient (it’s a job with a thousand questions!)
- Strong emotional resilience and empathy to support customers through challenging conversations at pace
- A self starter that can use their own initiative to problem solve and make sound decisions.
Why else you\’ll love it here :
- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it\’s something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don\’t advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn\’t apply to Octopus – what\’s more important to us is finding the right octofit!
- Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
- Visit our UK perks hub – Octopus Employee Benefits
Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message athiring@octoenergy.comand we’d love to help!
If this sounds like you then we\’d love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we\’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we\’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
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Credit Specialist employer: Octopus Energy Group
Contact Detail:
Octopus Energy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Specialist
✨Tip Number 1
Familiarise yourself with the energy sector and the specific challenges customers face, especially those in financial difficulty. This knowledge will help you engage more effectively during interviews and demonstrate your genuine interest in supporting customers.
✨Tip Number 2
Practice your communication skills, particularly in handling sensitive conversations. Role-playing scenarios with friends or family can help you build confidence and empathy, which are crucial for a Credit Specialist role.
✨Tip Number 3
Research Octopus Energy's values and culture to align your responses during interviews. Showing that you resonate with their mission of making a positive impact will set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and support systems in place for Credit Specialists. This shows your proactive nature and genuine interest in the role and company.
We think you need these skills to ace Credit Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Credit Specialist at Octopus Energy. Tailor your application to highlight your passion for customer service and your ability to handle sensitive situations.
Showcase Relevant Experience: Even if you don't have direct experience in credit collections or the energy industry, emphasise any relevant skills or experiences that demonstrate your empathy, problem-solving abilities, and customer care. Use specific examples to illustrate your points.
Craft a Personalised Cover Letter: Write a cover letter that reflects your understanding of Octopus Energy's mission and values. Mention why you are passionate about helping customers in financial difficulty and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the role of a Credit Specialist.
How to prepare for a job interview at Octopus Energy Group
✨Show Your Passion for Customer Care
Make sure to express your genuine passion for helping customers during the interview. Share examples of how you've gone above and beyond to support customers in previous roles, especially in challenging situations.
✨Demonstrate Empathy and Emotional Resilience
Prepare to discuss scenarios where you had to handle sensitive customer conversations. Highlight your ability to empathise with customers facing financial difficulties and how you maintained professionalism while providing support.
✨Be Ready to Discuss Problem-Solving Skills
Think of specific instances where you used your initiative to resolve customer issues. Be prepared to explain your thought process and the steps you took to find effective solutions, particularly in fast-paced environments.
✨Familiarise Yourself with Credit Collections
While experience in credit collections isn't essential, having a basic understanding of the principles can be beneficial. Brush up on relevant terminology and practices, so you can engage in informed discussions about repayment plans and customer affordability.
