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For Companies At a Glance
- Tasks: Manage client relationships and ensure a seamless transition to sustainable energy solutions.
- Company: Join Octopus Fleet, a leader in electric vehicle charging innovation.
- Benefits: Flexible salary discussions, rewarding perks, and a supportive work culture.
- Why this job: Be part of a mission to simplify EV charging and drive sustainability.
- Qualifications: Experience in client-facing roles and a passion for excellent customer service.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
About Octopus Fleet: We’re making electric vehicle charging as smart and as simple as possible by building the giant, virtual charging platform of the future. In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more. But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers. Octopus Fleet is our business offering, a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused on simplifying operations across mixed and fully electrified vehicle fleets. We’re looking for a talented Client Success Manager to join the Octopus Fleet team and deliver next-level customer service while supporting our business customers in their transition to sustainable energy.
Responsibilities
- Strategic Account Management
- Relationship Ownership: Act as the primary post-sales point of contact for our large fleet clients, serving as a trusted advisor on their electrification journey.
- Experience Excellence: Deliver a world-class client experience by proactively identifying needs and ensuring every touchpoint adds value.
- Retention & Growth: Monitor account health and usage metrics to drive long-term retention and identify opportunities for account expansion.
- Performance Tracking: Deliver regular reporting to clients on their electrification progress.
- Seamless Transitions: Manage the hand-off from Sales to Success, ensuring no data or momentum is lost during the implementation phase.
- KYB Navigation: Guide clients through the Know Your Business (KYB) vetting process with clarity and speed, removing friction to get them "charge-ready" in record time.
- Compliance Advocacy: Ensure all client documentation meets rigorous regulatory standards while maintaining a supportive, non-bureaucratic feel.
- The Voice of the Client: Partner closely with Product and Tech teams to advocate for user requests.
- Product Evolution: Translate client pain points into feature requirements, ensuring our roadmap stays aligned with the evolving needs of the electrification market.
What You’ll Need
- Ideally minimum one year’s experience in a similar / client facing position.
- A genuine passion for delivering awesome client experiences and driving sustainability.
- Comfortable speaking with businesses.
- Fantastic written communication skills, able to vary your tone and intended outcome based on whom you’re speaking to.
- You thrive in a fast-paced environment and can manage multiple priorities.
- A quick and independent learner.
- A calm and experienced operational mindset: able to plan ahead, scope, evaluate, and implement.
- A knack for detail and a desire to see things through to completion.
- Experience working in Operations in a high-growth company is desirable.
- Able to thrive in ambiguity and take a structured approach to problem-solving.
Why you’ll love it here
- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it’s something we always cover as we genuinely want to match your experience with the correct salary.
- Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground.
- We want your hard work to be rewarded with perks you actually care about!
- We were recently named the UK’s top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024.
- Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
- We’ve also been placed in the top 10 companies for senior leadership.
If this sounds like you then we’d love to hear from you.
P.S. Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at talent@octoenergy.com and we’d love to help!
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Client Success Manager employer: Octopus Energy Group
Contact Detail:
Octopus Energy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Octopus Fleet on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their mission. Dive into their electrification journey and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who genuinely cares about their vision.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can enhance client success at Octopus Fleet. Use specific examples from your past roles to demonstrate your problem-solving abilities and client management skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in client-facing positions and your passion for delivering awesome client experiences. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since fantastic written communication is key for this role, use your application to demonstrate your ability to vary your tone based on the audience. Keep it professional yet approachable – we love a bit of personality!
Highlight Relevant Experience: If you've got experience in operations or working in a high-growth company, make sure to shout about it! We’re looking for someone who thrives in fast-paced environments, so share examples that showcase your ability to manage multiple priorities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure you don’t miss out on any updates. Plus, we’re excited to see what you can bring to Octopus Fleet!
How to prepare for a job interview at Octopus Energy Group
✨Know Your Stuff
Before the interview, dive deep into Octopus Fleet's mission and values. Understand their approach to electric vehicle charging and how they support businesses in their transition to sustainable energy. This knowledge will help you connect your experience with their goals.
✨Showcase Your Client Success Skills
Prepare specific examples from your past roles where you've successfully managed client relationships or improved customer experiences. Highlight how you proactively identified needs and drove retention, as these are key aspects of the Client Success Manager role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle ambiguity. Think of scenarios where you've had to navigate challenges in client management or operations, and be ready to discuss how you approached them and what the outcomes were.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, how success is measured in the role, or what upcoming projects might look like. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
