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- Tasks: Investigate customer feedback and suggest improvements for a delightful experience.
- Company: Join Octopus Energy, a leader in the renewable revolution.
- Benefits: Gain valuable experience in a supportive and inclusive environment.
- Why this job: Make a real impact on customer care while promoting diversity in the energy sector.
- Qualifications: Passion for customer service and a commitment to inclusivity.
- Other info: Applications close on 17th April; upload a cover letter instead of a CV.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Addressing Black representation in the energy industry. At Octopus Energy, our mission is to drive the global renewable revolution and make green energy affordable for all. In order to succeed, we need to build a team that represents everyone in our society. Unfortunately, Black professionals make up < 2% of the energy workforce, which is a significant underârepresentation compared to the ethnic composition of the UK. To help address this, we have created an internship programme that is only open to candidates who identify with any Black, Black British, African or Caribbean background. We are committed to promoting equality, and this internship is an important step in our effort to foster greater diversity and inclusiveness in our business and industry.
Applications for all our internships will close on the 17th April. Please do not upload a CV when asked for âResume/CVâ; instead, upload a cover letter made up of no more than 500 words (instructions below). This is our sixth year running the internship programme. You can hear from our past interns and learn about our previous internships.
About The Role: Weâre looking for a highly skilled Customer Care (Complaints) Executive to investigate and analyse complaints and other forms of feedback, e.g. Google and TrustPilot review, NPS and CSAT surveys, in regulated and non-regulated environments. This customerâfacing role will focus on carrying out, and suggesting improvements to our existing processes, ensuring that our customers have delightful, memorable experiences. Things move fast here at OEV, so your input will also help shape the future of how we interact with our customers at all the stages of their journey.
What Youâll Do: Working closely with customerâfacing teams to share learning opportunities and dataâled performance monitoring, aligned to individual, team and businessâwide objectives.
Octopus in Colour Internship 2026 - Customer Care Intern employer: Octopus Electric Vehicles
Contact Detail:
Octopus Electric Vehicles Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Octopus in Colour Internship 2026 - Customer Care Intern
â¨Tip Number 1
Get to know the company! Research Octopus Energy and their mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Network like a pro! Connect with current or past interns on LinkedIn. They can provide insider tips and might even give you a heads-up about what to expect during the interview process.
â¨Tip Number 3
Prepare for situational questions! Think about how you would handle customer complaints or feedback. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, make sure your cover letter is engaging and reflects your passion for customer care and diversity in the energy sector.
We think you need these skills to ace Octopus in Colour Internship 2026 - Customer Care Intern
Some tips for your application đŤĄ
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your passion for customer care and how your background aligns with our mission at Octopus Energy. Keep it concise, engaging, and under 500 words.
Showcase Your Unique Perspective: We want to hear about your experiences and how they shape your view on diversity in the energy sector. Share personal stories or insights that reflect your understanding of the importance of representation in our industry.
Tailor Your Application: Donât just send a generic cover letter! Tailor your application to reflect the specific role of Customer Care Intern. Mention how your skills can help improve customer experiences and contribute to our goals at Octopus Energy.
Apply Through Our Website: Make sure to apply through our website to ensure your application gets the attention it deserves. Weâre excited to see what you bring to the table, so donât miss out on this opportunity!
How to prepare for a job interview at Octopus Electric Vehicles
â¨Know Your Stuff
Before the interview, make sure you understand Octopus Energy's mission and values. Familiarise yourself with their commitment to diversity and how it relates to the role you're applying for. This will show that you're genuinely interested in the company and its goals.
â¨Showcase Your Skills
Prepare specific examples of how your skills and experiences align with the responsibilities of a Customer Care Intern. Think about times you've handled complaints or provided excellent customer service, and be ready to discuss these during the interview.
â¨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the internship programme, team dynamics, or how they measure success in customer care. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
â¨Be Yourself
Authenticity goes a long way. Donât be afraid to share your personal journey and how it has shaped your interest in the energy sector. Octopus Energy values diverse backgrounds, so let your unique perspective shine through!