At a Glance
- Tasks: Lead a dynamic TechOps team and manage our fast-paced support desk.
- Company: Join Octopus Electric Vehicles, a top-rated start-up transforming the EV industry.
- Benefits: Enjoy flexible working, competitive salary, and a vibrant company culture.
- Other info: Dog-friendly office and a commitment to inclusivity and personal growth.
- Why this job: Make a real impact in the electric vehicle revolution while developing your skills.
- Qualifications: Experience in managing support teams and familiarity with SaaS tools required.
The predicted salary is between 56700 - 69300 £ per year.
We’re expanding our TechOps Team at Octopus Electric Vehicles and we’re looking for a TechOps Manager to lead our team of Systems Analysts, oversee our fast‑paced support desk and manage our systems. You’ll be responsible for ensuring our business remains fully‑operational by leading the support team and managing our analysts. You will oversee the investigation and resolution of technical issues, and collaborate with teams across the business to develop solutions that continuously improve our service. You’ll also be responsible for managing our SaaS tools, while ensuring we maintain the strict compliance and service standards expected of a business operating in the UK financial services sector.
What You’ll Do...
- Application Support Management
- Hybrid ecosystem oversight: Manage the triage, investigation and resolution of support tickets across both internally developed bespoke applications and external SaaS tools.
- Internal SLA accountability: Establish, monitor, report and be responsible for team adherence to internal Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to support core business functions relating to support desk services.
- Escalation path management: Act as the senior escalation point for complex technical issues or incidents, ensuring a rapid resolution to minimise disruption to the business.
- Service Level and Vendor Management
- SaaS Vendor management: Monitor and manage external vendor performance, lead on escalations during third‑party disruptions/outages and hold SaaS providers accountable to their respective SLAs. Own the renewal and approval process for suppliers on annual contracts.
- Continuous Improvement & Product Collaboration
- Feedback loop to Product/Engineering: Analyse support ticket trends to flag systemic bugs and UX bottlenecks with self‑built apps and provide this feedback to Product and Engineering teams to support ongoing improvements.
- SaaS enhancement: Track SaaS vendor release notes and updates to proactively assess operational opportunities and work with key stakeholders and the systems analysts to deliver these changes.
- Team Leadership & Knowledge Management
- Team development: Mentor and upskill our team of Systems Analysts ensuring they have a deep understanding of the technology stack, how our platform delivers leasing and the latest changes in the technology landscape.
- Knowledge base ownership: Lead the team to maintain a comprehensive, accessible internal knowledge base containing clear troubleshooting workflows, pathways for escalation, workarounds and standard operating procedures.
What You’ll Need...
- Proven experience managing a support team and service desk within a hybrid software environment (SaaS tools + bespoke in‑house software).
- Experience with Google Workspace, Slack and cloud telephony as well as macOS and Windows operating systems.
- Strong understanding of ITIL principles or similar support services frameworks.
- Familiarity with support ticketing systems.
- Vendor management and renewal negotiations.
- Excellent stakeholder management skills with the ability to bridge communication gaps between non‑technical business users and technical colleagues.
- Technical understanding of cloud‑based architecture where integration has been achieved through a mix of native integration, APIs, webhooks and low/no‑code automation tools.
- Proven track record of delivering efficiencies and implementing process improvements.
- Comfortable with our approach of freedom and responsibility; we’re a fast moving business and we do everything we can to reduce blockers for our teams.
Any of the following would be a bonus
- Experience of working within a regulated UK industry.
- Experience working within the financial services industry, specifically around UK asset finance or vehicle leasing lifecycles.
- Experience working with FreshService, Pipedrive, Intercom, Aircall and/or Zapier.
- Experience of working with SaaS providers to deliver improvements to their tools.
Why you’ll love it here
Don’t feel like you meet all of our hiring criteria? That’s OK, apply anyway! We’d love to hear from you and have a conversation. Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start‑ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it’s something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don’t advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn’t apply to Octopus – what’s more important to us is finding the right octofit!
Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co‑owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!
Things to Note...
We are a dog friendly company so you may see our 4 legged friends in the offices – feel free to bring yours! Rest assured though, we’ve taken lots of precautions for those who have allergies. We use AI to help us assess applications fairly and objectively. We’re totally fine with you using AI as a tool to help prepare too. That said, when we get to the interview and assessment stage, we’re really interested in hearing your unique perspective and real‑world stories. That’s the stuff we can’t get from a bot or a prompt!
If this sounds like you then we’d love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force for our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Where necessary, we sometimes use AI tools to help with parts of our hiring process, like reviewing applications or assessing responses. We’re lucky to receive a huge amount of interest, so these tools help our recruiters manage that volume, not replace them. Ultimately, every hiring decision is always made by a real person in our Talent team.
TechOps Manager in London employer: Octopus Electric Vehicles
At Octopus Electric Vehicles, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that champions innovation and sustainability. Our London-based team enjoys hybrid working arrangements, opportunities for professional growth, and the chance to make a tangible impact in the transition to electric vehicles. With a focus on collaboration and mentorship, we empower our employees to excel while contributing to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land TechOps Manager in London
✨Get Involved in Tech Transfer Events
Tech transfer is all about networking, so make sure you're attending industry conferences and seminars related to technology commercialization. Events like the AUTM Annual Meeting or local innovation workshops are clutch for meeting key players and learning what's trending—plus, you might just bump into someone from Octopus Electric Vehicles!
✨Showcase Your Projects
Having a solid portfolio can really make you stand out. Highlight any projects where you successfully brought a technology to market or improved a process. Sharing case studies or insights on platforms like LinkedIn can catch the eye of recruiters at Octopus Electric Vehicles, showing them you’ve got the chops for the job.
✨Leverage University Connections
Many universities have strong tech transfer offices—connect with them! They often have ties to industry and can help you get your foot in the door. Plus, you might find openings or internship opportunities that lead to this full-time role at places like Octopus Electric Vehicles.
✨Engage with Online Communities
Join forums or online communities focused on tech transfer and commercialization. Platforms like ResearchGate or industry-specific Slack channels are great for connecting with professionals, discussing trends, and possibly learning about job openings before they hit the mainstream. Remember, your next opportunity could be just a message away!
We think you need these skills to ace TechOps Manager in London
Some tips for your application 🫡
Show Off Your Tech Transfer Know-How:In the tech transfer and commercialization world, it's crucial to highlight your understanding of intellectual property, patents, and market analysis. Make sure your CV includes relevant projects or experiences where you successfully navigated these areas. Any certifications in commercialisation would also give you a serious edge!
Tailor Your Documents for the Role:Your cover letter should reflect not just your enthusiasm for the position at Octopus Electric Vehicles, but also your knowledge of current trends in technology-transfer. Discuss specific cases where you've contributed to commercialising innovations or enhancing research outcomes—this will show you’re ready to tackle challenges head-on!
Quantify Your Achievements:In this field, numbers count! Whether it's successful licensing deals, funding acquired for projects, or percentage increases in collaboration outcomes, include these metrics in your CV. They not only make your accomplishments more tangible but also demonstrate your impact in previous roles.
Demonstrate Your Business Acumen:Understanding the business side is just as crucial as the tech side! When writing your application, weave in examples that illustrate your strategic thinking and your role in negotiations or partnerships. This balance of skills is what will set you apart for a full-time role at Octopus Electric Vehicles.
How to prepare for a job interview at Octopus Electric Vehicles
✨Demonstrate Your Tech Knowledge
Brush up on key technologies and trends in technology transfer and commercialization. Be ready to showcase your understanding of licensing agreements and the innovation lifecycle, as well as any specific tools or software used in the field.
✨Show Your Business Acumen
This role isn't just about tech; it's also about understanding the market. Be prepared to discuss how you would approach bringing a technology to market, including strategies for assessing commercial viability and potential partnerships.
✨Prepare for Scenario-Based Questions
Expect case studies or hypothetical scenarios during the interview. Think about how you'd approach real-world challenges in technology transfer, like negotiating a deal or handling stakeholder concerns—this can help us get a sense of your critical thinking and problem-solving skills.
✨Highlight Your Teamwork Skills
In a full-time role, collaboration is key. Be ready to share examples of how you've worked with cross-functional teams in the past, particularly in scenarios that involved tech developers and business strategists coming together.
