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- Tasks: Support B2B clients and ensure smooth operation of electric vehicle leasing schemes.
- Company: Join a dynamic start-up focused on sustainable electric vehicle solutions.
- Benefits: Hybrid work, dog-friendly office, and a chance to make a real impact.
- Why this job: Be part of the electric revolution and help businesses go green.
- Qualifications: Experience in B2B client support and a passion for sustainability.
- Other info: Opportunity for career growth in a fast-paced, innovative environment.
The predicted salary is between 30000 - 40000 £ per year.
Overview
London (GB) • Octopus Electric Vehicles – Growth - variable • Full-time • Hybrid
What we do: Electric Car Leasing
Why we do it: Greener. Fairer. Future.
We're looking for an amazing Customer Success Executive to join our new Scheme Delivery team in London. This is a brand new team in Customer Success, which is focused on supporting our B2B clients and making sure their schemes run smoothly.
In this role, you'll handle the day-to-day, non-commercial activities for employer schemes – keeping things organised, solving issues quickly, and ensuring clients have a hassle-free experience with Octopus EV!
What You'll Do
- Be the first point of contact for non-commercial activities for schemes via email and phone
- Champion scheme interests and be subject matter experts on EV Salsac to Growth teams & wider OEV departments
- Work with Sales & Ops to drive exceptional in-life experiences including preventing and driving fast resolution for complaints
- Recommend approaches to improve customer experience based on customer feedback and data
- Assist on, and co-own internal & external projects with manager support
- Own activities driving scheme satisfaction and enabling growth e.g. HR signatures, smooth end of leases, reporting and invoicing queries, escalations, scheme documentation
Key KPIs: scheme satisfaction, response and resolution times, reduction in inbound contact, and other Customer Success-related goals
What You'll Need
- 2-4 years of relevant B2B client facing experience
- Proven track record of supporting B2B clients to resolve queries and deliver excellent service
- Experience partnering with internal teams to deliver ongoing improvements and simple processes
- Experience working with service metrics (e.g. response times, satisfaction scores, accuracy, issue resolution)
- Excellent listening and communication skills, with the ability to build rapport in challenging customer situations
- A ruthless focus on the customer with a genuine passion for going above and beyond and finding mutually beneficial outcomes
- A completer-finisher mentality, super organised and efficient
- A good understanding of the B2B2C dynamic relating to our schemes and their employees
- A start-up / entrepreneurial mindset being able to adjust to change and keep up with a fast-moving business
- A strong passion for sustainability is a must. Knowledge of employee benefits, EVs or leasing would be great but not crucial
- A valid UK driving licence (not essential)
Things to Note
P.s. we are a dog-friendly company so you may see our 4-legged friends in the offices – you may bring yours. Rest assured though, we've taken precautions for those with allergies.
We use AI to help us assess applications fairly and objectively. We're fine with you using AI as a tool to help prepare too. When we get to the interview and assessment stage, we're interested in your unique perspective and real-world stories.
About Us
The electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK. We're building a new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry-changing customer experience. This is the chance to join one of the UK's most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.
Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.
We are an Octopus Energy company—part of the Octopus Energy Group, which seeks to improve the lives of millions by transforming the industries we operate in.
If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.
Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Success Executive in London employer: Octopus Electric Vehicles
Contact Detail:
Octopus Electric Vehicles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in London
✨Tip Number 1
Get to know the company inside out! Research Octopus Electric Vehicles and their mission. When you understand their values and goals, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your pitch! Be ready to share your experiences in a way that highlights your customer success skills. Think about specific examples where you've gone above and beyond for clients – those stories will make you stand out.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Octopus EV.
We think you need these skills to ace Customer Success Executive in London
Some tips for your application 🫡
Show Your Passion for Sustainability: Make sure to highlight your passion for sustainability in your application. We love candidates who share our mission of driving sustainable change, so let that shine through in your writing!
Tailor Your Experience: When you’re writing your application, tailor it to reflect your B2B client-facing experience. We want to see how your past roles have prepared you for this Customer Success Executive position, so be specific!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and get straight to the good stuff about your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Octopus Electric Vehicles.
How to prepare for a job interview at Octopus Electric Vehicles
✨Know Your EV Stuff
Make sure you brush up on your knowledge of electric vehicles and the leasing process. Being able to discuss the benefits of EVs and how they fit into the B2B landscape will show that you're genuinely interested in the role and the company's mission.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully resolved client issues or improved customer satisfaction. Highlight your ability to work with internal teams to enhance processes, as this is crucial for the Customer Success Executive role.
✨Be Ready for Real-World Scenarios
Expect to be asked about how you'd handle specific customer situations. Think through potential challenges you might face in the role and how you would approach them. This will demonstrate your problem-solving skills and your focus on delivering a hassle-free experience.
✨Embrace the Start-Up Mindset
Octopus Electric Vehicles is a fast-moving start-up, so be prepared to discuss how you adapt to change and thrive in dynamic environments. Share stories that illustrate your entrepreneurial spirit and your passion for sustainability, which aligns with the company's values.