At a Glance
- Tasks: Lead a dynamic team to enhance customer experiences and drive account growth.
- Company: Join Octopus Electric Vehicles, a forward-thinking company transforming the driving experience.
- Benefits: Enjoy a competitive salary, hybrid work, and a dog-friendly office environment.
- Other info: Fast-paced environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact in the EV industry while developing your leadership skills.
- Qualifications: 7+ years in customer-facing roles with proven leadership in account management.
The predicted salary is between 60000 - 80000 £ per year.
Location: London, UK. Role: Senior Enterprise Account Manager – Growth Team, full‑time, hybrid.
This role leads the enterprise account management team in London, focusing on B2B2C relationships with major salary‑sacrifice customers.
Key Responsibilities
- Team Leadership and Development: Lead a team of 8 account managers, ensuring exceptional customer experiences and performance goals. Identify training needs and develop skill frameworks. Coach the team to achieve mutually beneficial outcomes.
- Strategic Account Management and Growth: Instill enterprise account management practices (joint account planning, stakeholder mapping, multi‑contact relationship building). Drive portfolio growth, unlock expansion opportunities, oversee commercial risk, negotiate contracts and optimise retention. Act as senior escalation point for key accounts.
- Customer Success Strategy: Build and deliver a long‑term plan for the team and customer portfolio aligned with Octopus EV goals. Develop a scalable playbook to demonstrate value. Stay current on industry trends, best practices and competitor offers.
- Performance Monitoring and Reporting: Establish KPIs, monitor team and individual performance. Generate insightful reports on customer success metrics, present findings and recommendations to senior leadership.
- Continuous Improvement: Analyse feedback and trends to improve the playbook, champion customer voice internally, and collaborate on product and service enhancements.
Qualifications and Experience
- 7+ years of commercial, customer‑facing experience with high‑value, enterprise‑sized B2B customers.
- Proven leadership of a high‑performing account management team.
- Experience implementing account management disciplines and developing multi‑year strategy.
- Strong commercial acumen, contract negotiation and risk mitigation skills.
- Excellent coaching, influencing and senior stakeholder communication under pressure.
- Start‑up mindset, thriving in fast‑paced, high‑growth environments.
- Knowledge of employee benefits, salary sacrifice or related experience highly advantageous.
- Prior automotive/EV leasing experience is not required.
Additional Information
Based in the Oxford Circus office, minimum 2 days per week onsite. We welcome dogs to the office. Please let us know if you have allergies.
About Octopus Electric Vehicles
Octopus Electric Vehicles launched in 2018 to make switching to cleaner, greener driving seamless. We provide a “lease for life” experience to help individuals and businesses go electric. Octopus EV is part of the Octopus Energy Group, which aims to transform industries and improve lives.
Equal Opportunity
Enterprise Customer Success Lead employer: Octopus Electric Vehicles
At Octopus Electric Vehicles, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our London-based team enjoys the flexibility of a hybrid working model, competitive benefits, and ample opportunities for professional growth, all while contributing to a sustainable future in the electric vehicle sector. Join us to lead innovative strategies and make a meaningful impact in the B2B2C landscape.
