User Researcher - MUST HAVE SC CLEARANCE - Worthing or Telford and remote - 4 months+/RATE: £350-£415 per day inside IR35
One of our Blue Chip Clients is urgently looking for a User Researcher.
Please find some details below:
Clearance Required: SC
Location: Worthing or Telford with 2 days/week in office
Description and Location
Role Purpose
The User Researcher will lead user research activities for the Agents workstream within the CESA Futures programme. Initially focused on a four-month Discovery phase, the role will be responsible for understanding how agents currently interact with Self Assessment and CESA services, identifying user needs, behaviours and pain points, and ensuring these insights directly influence product, service and technical decisions.
Working as part of a multidisciplinary team, the User Researcher will collaborate closely with Product Managers, Service Designers, Business Analysts, Architects and stakeholders to build a robust evidence base for future services. The role is expected to continue into Alpha and subsequent delivery phases, providing continuity of user insight throughout the life cycle of the programme.
Key Responsibilities
The User Researcher will plan, design and deliver research activities to understand the needs of a diverse range of agents, including complex and large-scale organisations whose current operating models may be heavily dependent on Legacy CESA functionality.
They will be responsible for developing research strategies, selecting appropriate research methods, recruiting participants, facilitating interviews and workshops, and analysing qualitative and quantitative data to generate actionable insights. The role will ensure that user needs are consistently represented in decision-making and that discovery findings are translated into clear recommendations for product, service and technical teams.
The successful candidate will work closely with Service Designers and Product Managers to map user journeys, identify pain points, validate assumptions and test emerging concepts. They will help the team understand how current services are used, what challenges users face today, and what capabilities will be required in the future state.
The User Researcher will also be respons...
User Researcher - MUST HAVE SC CLEARANCE - Worthing or Telford and remote - 4 months+ employer: Octopus Computer Associates
As a leading employer in the SAP consulting space, we offer our SAP Time Management Consultants a dynamic work environment that balances remote flexibility with on-site collaboration in Huntingdon. Our commitment to employee growth is reflected in our supportive culture, where continuous learning and professional development are prioritised, alongside competitive rates and the opportunity to work with prestigious blue-chip clients on impactful projects.
Contact Details:
Octopus Computer Associates Recruitment Team
